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About the Role
The TSC – International Complex Order Processor serves as a liaison between Material Operations and Outbound departments to efficiently manage, maintain, and ship completed repair and parts procurement orders to international locations and trade partners. This role also supports domestic locations in processing parts to service centers, stores, and other TCO affiliate locations. The Specialist will partner with international entities to create and process repair orders and estimates, address inquiries, and assist with urgent requirements, ensuring accuracy and efficiency in daily activities, reporting, and communication to facilitate customs clearance. Detailed documentation and follow-up are integral to meeting TCO and customer expectations, with support for additional departmental tasks as needed to maintain client service levels.
Responsibilities
- Receive and process packages on incoming log within established time frames and production standards
- Process, expedite, and communicate on international repairs performed externally according to established guidelines
- Accurately enter invoices for outgoing repairs
- Manage individual work with close attention to detail to ensure orders and invoices are created and processed with high quality and within expected turn times
- Manage parts orders to global locations to ensure they are processed according to established schedule and within expected turn times
- Review requests to accurately determine part needs and communicate with global locations as necessary
- Accurately enter invoices for outgoing parts invoices
- Accurately transact parts within JDE both systematically and physically
- Act as a liaison between the Service Center, all international locations, and all internal customers, responding professionally to all communications in a timely manner
- Proactively work with management with any repair service issues and/or customer escalations
- Communicate workflow effectively through updating memos and following up on orders, including those awaiting other departments responsibilities
- Provide cross-functional support to colleagues in Material Operations and Inventory Control
- Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed
- Act as an internal customer advocate by working with all departments at the TSC and obtaining information necessary for resolution of customer issues
- Identify opportunities for process improvement and collaborate accordingly with responsible parties
Requirements
- Undergraduate degree
- Minimum 2 years' of jewelry experience
- Minimum 3 years' business experience with strong operational background
- Proficiency with Microsoft Excel, Teams, and Outlook
- Meticulous attention to detail
- Strong English language verbal and written communication skills
- Strong initiative and the ability to work without constant direction
- Excellent organizational abilities to manage and prioritize multiple tasks
- High ability to collaborate, build strong business relations and influence without direct authority
- Ability to shift tasks to meet daily business needs
- Demonstrated ability to identify and provide resolution for areas of improvement
- Flexible work schedule and ability to work overtime as needed, including possible weekends
- Customer service orientation
- Detail oriented ability to communicate effectively with different levels of management
- Experience working in an operations, technical, or luxury retail environment
Skills
- Microsoft Excel
- Microsoft Teams
- Microsoft Outlook
- AS400
- JDEdwards
- Compass
- International shipments
- Inventory management
- Collaboration
- Communication
- Organizational skills
- Attention to detail
Location
- International
Work Type
- Full-time
Experience Level
- Minimum 2 years' jewelry experience
- Minimum 3 years' business experience
Education Level
- Undergraduate degree
Salary/Compensations
- $25 - $34/hr