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About the Role
As the face of the building, you will play a key role in creating memorable and emotionally engaging experiences for our occupiers, visitors, and guests. You will take ownership of the Front of House environment, ensuring a seamless and authentic customer journey while supporting the wider management team with the smooth day-to-day operation of the building. Through exceptional service and a proactive approach, you will help bring our properties to life.
Responsibilities
- Deliver a warm, professional, and personalised welcome to all occupiers, visitors, and guests.
- Take ownership of the Front of House experience and maintain a welcoming environment at all times.
- Build positive relationships with occupiers, understanding their needs and preferences.
- Respond promptly and professionally to enquiries, requests, and issues.
- Support the building management team in the effective operation of the property.
- Actively engage with occupiers through a roaming host approach, using mobile technology where appropriate.
- Ensure a consistently high standard of customer service across all interactions.
Requirements
- Previous experience in a customer-facing, hospitality, concierge, reception, or front-of-house role is essential.
- Embody behaviours: Friendly, Attentive, Open, Efficient, Consistent.
- Exceptional communication and interpersonal skills.
- Proactive and solutions-focused.
- Strong organisational skills and attention to detail.
- Comfortable using mobile technology and digital platforms.
- Passion for delivering outstanding customer experiences.
Skills
- Customer service
- Communication
- Interpersonal skills
- Organisation
- Attention to detail
- Mobile technology
- Digital platforms
Location
- City
Work Type
- Permanent
- Full-time
Salary/Compensations
- £35,942
Benefits
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform
- Training and development opportunities
About the Company
- Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
- Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Equal Opportunity
- We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.