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About the Role
This role is central to the successful end-to-end delivery of assigned client programmes and accounts, working closely with Client Directors, Programme Directors and cross-functional teams. You will act as the primary day-to-day contact for clients, ensuring programmes are delivered to scope, budget, timeline and quality expectations. You will coordinate stakeholders, manage governance, track risks and milestones, oversee budgets and maintain a consistently high-quality client experience throughout the programme lifecycle. Executive Education designs and delivers world-class management and leadership development programmes for individuals and global client organisations. As part of this team, you will contribute directly to the School’s mission to have a profound impact on the way the world does business and the way business impacts the world.
Responsibilities
- Lead the delivery of assigned custom executive education programmes, ensuring they are delivered on time, within scope and to a high standard.
- Act as the main day-to-day contact for clients, building strong relationships and providing clear, proactive communication.
- Work closely with Client Directors, Programme Directors and internal teams to coordinate programme plans, milestones, governance and resources.
- Manage programme risks, issues and dependencies, escalating where needed to protect delivery and client outcomes.
- Oversee programme budgets, financial processes and documentation, supporting commercial targets and accurate reporting.
- Monitor programme quality, gather feedback and support evaluation activity to drive continuous improvement.
- Maintain accurate client and programme records, including CRM updates and information required for reporting, planning and future business development.
Requirements
- Experience in client relationship management and key account management.
- Strong project or programme management experience, ideally leading project teams in a matrix environment.
- Excellent communication skills, with the ability to build trust and maintain effective client relationships.
- Proven financial management skills and strong commercial acumen.
- Experience in negotiation, networking and influencing.
- The ability to manage multiple internal and external stakeholders simultaneously.
- Strong judgement, attention to detail and the ability to manage risk, priorities and delivery milestones.
- A client-focused mindset and commitment to delivering outstanding service and continuous improvement.
- Flexibility to work ad hoc hours under a casual, zero-hours arrangement.
- Prior experience in a learning business or executive education environment would be an advantage.
- Working knowledge of adult learning methodologies would be an advantage.
- Language skills would also be an advantage.
Skills
- Client relationship management
- Key account management
- Project management
- Programme management
- Communication skills
- Financial management
- Commercial acumen
- Negotiation
- Networking
- Influencing
- Stakeholder management
- Risk management
- Attention to detail
- Client-focused mindset
- Continuous improvement
Location
- London
Work Type
- Casual
- Zero-hours contract
- Ad hoc working hours
Experience Level
- Senior
Salary/Compensations
- Competitive Salary dependent upon experience
About the Company
- London Business School is a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
Equal Opportunity
- We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
- Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.