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About the Role

The GTB Payment Operations team is part of Global Transactional Banking and is the largest operational support unit for GTB within Scotiabank. As a member of the Electronic Processing team, the Senior Manager is responsible for contributing to the overall success of the division, which processes payments valued at approximately CAD 5 Billion+ equivalent per day. The role focuses on developing a customer-focused global support culture and improving operational efficiency and effectiveness while ensuring compliance, risk, and regulatory adherence.

Responsibilities

• Resolve highly complex, multi-faceted problems to meet business needs with a focus on creating tangible operational efficiencies.
• Assist in the development and operation of a comprehensive production management metrics process for decision support.
• Work with project and technology teams to design and transfer manual processes for automation by building business requirements and providing process expertise.
• Identify the need for conferences to resolve complex customer issues when existing processes have failed.
• Interact with external customers on recommendations to prevent reoccurrence of challenges.
• Ensure relevant data, credit limits, approvals, and standard operating procedures are documented, retained, and adhered to.
• Manage and supervise staff by setting performance expectations, monitoring performance, and providing feedback.
• Assist Officers, Managers, Sr. Managers, and Director with assigned tasks.
• Review and authorize transactions and/or temporary credit requests.
• Operate independently within assigned authorities and limits.
• Review and process high volume of standard/non-standard service and credit transactions.
• Act as a dedicated point of contact for day-to-day service activities and provide support to clients and business partners.
• Participate in pilots, test & learns, and cross-training.
• Assist different Service Pods as needed, including providing back-up and coverage.

Requirements

• Practical knowledge and 7 to 10 years of management experience in Back office Products.
• Solid understanding of Payment Processing, CPA/US standards, back office operational processes/interfaces, and risk management techniques.
• Superior technical knowledge in MS Office tools and process management software.
• Strong communications and influencing skills.
• Solid process/procedural documentation skill.
• Post-Secondary Education or a minimum of 5 years of relevant working experience in Financial Services or related industry.
• Knowledge of business credit as it applies to Corporate and Commercial Banking’s policies & procedures, products & services, and security & collateral documentation.
• Strong leadership and strategic relationship skills.
• Knowledge of Microsoft Office (Excel, Word, and Outlook).

Skills

• Payment Processing
• CPA/US standards
• Risk management
• MS Office tools
• Process management software
• Communications
• Influencing
• Process/procedural documentation
• Business credit
• Leadership
• Strategic relationship management

Location

• Canada : Ontario : Toronto

Work Type

• Full-time

Experience Level

• 7 to 10 years of management experience
• Minimum of 5 years of relevant working experience

Education Level

• Post-Secondary Education

Benefits

• Flexible benefit programs designed to help support unique family, financial, physical, mental, and social health needs.

About the Company

• Scotiabank is a leading bank in the Americas.
• Guided by our purpose: 'for every future', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
• At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.
• We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Equal Opportunity

• At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
• We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.