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About the Role
Partner with technology and business stakeholders to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes. Lead workshops, demos, and training on ServiceNow solutions and speak to process best practices. Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. Work directly with the ServiceNow development team to select the most effective solution for defined requirements. Support unit testing, UAT, and customer validation, ensuring business objectives are met. Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow. Carry out other duties as assigned.
Responsibilities
- Partner with technology and business stakeholders to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes.
- Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices.
- Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
- Work directly with the ServiceNow development team to select the most effective solution for defined requirements.
- Support unit testing, UAT, and customer validation, ensuring business objectives are met.
- Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow.
- Carry out other duties as assigned.
Requirements
- 3+ years of experience designing and implementing processes on the ServiceNow platform.
- Strong analytical skills, strategic mindset, and experience with cross-functional teams.
- Highly organised with excellent communication and stakeholder management skills.
- Proven ability to create clear and concise documentation.
- Experience providing solutions for ITSM and ITOM offerings.
- ServiceNow Certified System Administrator (CSA)
- ITIL V4 certification
- ServiceNow Certified Implementation Specialist credentials
- Agile experience is highly favourable
- Financial Services experience/knowledge
- Understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
- Willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities.
- Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.
Skills
- ServiceNow platform
- Analytical skills
- Strategic mindset
- Cross-functional teams
- Communication skills
- Stakeholder management skills
- Documentation
- ITSM
- ITOM
- ServiceNow Certified System Administrator (CSA)
- ITIL V4 certification
- ServiceNow Certified Implementation Specialist credentials
- Agile
- Financial Services
Location
- Hybrid
Work Type
- Hybrid working
Experience Level
- 3+ years of experience
Education Level
- ServiceNow Certified System Administrator (CSA)
- ITIL V4 certification
- ServiceNow Certified Implementation Specialist credentials
Salary/Compensations
- Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Excellent Health and Wellbeing benefits including corporate membership to ClassPass
- Paid volunteer time
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- All employee events including networking opportunities and social activities
- Lunch allowance for use within our subsidised onsite canteen
- Competitive compensation
- Pension/retirement plans
- Various health, wellbeing and lifestyle benefits
About the Company
- A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.
- Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
- Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
Equal Opportunity
- Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
- We believe diversity improves results and we welcome applications from candidates from all backgrounds.
- Don’t worry if you don’t think you tick every box, we still want to hear from you!