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About the Role
As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service, ensuring customers get all the help they need by inspecting and maintaining equipment. You will also assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Responsibilities
- Support the site manager with facility operations.
- Answer phone inquiries from active and prospective customers.
- Show storage units, explain the terms of rental agreements and prepare rental contracts.
- Perform general routine property cleanup and minor repair work, including shoveling snow.
- Ensure that all vacant storage units are clean, dry, secure and available for new customers.
- Perform other duties as assigned.
- Participate in ongoing continuous U-Haul education through U-Haul University.
Requirements
- Driver’s license and the ability to maintain a clean driving record.
- Excellent communication skills.
- Available to work on weekends and holidays.
- The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals.
- May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
- The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
- Applicants must be legally authorized to work and must not require employer sponsorship.
Skills
- Customer Service
Location
- 627 Field St, Johnson City, New York 13790 United States of America
Work Type
- On-the-job training
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
Salary/Compensations
- $16.00 to $17.00 Hourly
Benefits
- On-the-job education
- $100 hiring bonus
- $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
About the Company
- U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness.
- Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.
- U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
Equal Opportunity
- U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.