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About the Role

The Center is seeking a Senior Program Manager, Mortgage Loan Originator & Underwriter to join a team dedicated to helping middle- and working-class homeowners sustain affordable homeownership throughout New York State. This position provides mortgage lending expertise across loan origination, underwriting, compliance, pipeline management, and closing coordination for residential loan programs serving low- and moderate-income homeowners. Blending the responsibilities of a Loan Originator and Underwriter, the Senior Program Manager will evaluate borrower eligibility and creditworthiness, structure and underwrite loans, and ensure files are complete, accurate, and compliant with applicable program, investor, and regulatory requirements. The position will also support efficient loan delivery, production goals, and the Center’s broader program objectives.

Responsibilities

Conduct borrower intake, review financial documentation, assess financing needs and eligibility, and guide applicants through affordable lending programs.
Assist borrowers in understanding loan options, documentation requirements, and next steps while ensuring complete and accurate applications.
Manage an active pipeline and maintain timely communication with borrowers, housing counselors, advocates, and referral partners.
Perform manual underwriting of residential mortgage loans, evaluating income, assets, liabilities, credit, collateral, and compensating factors.
Review required loan documentation to assess creditworthiness and overall loan risk.
Render and document underwriting decisions, conditions, exceptions, and compensating factors, and monitor conditions through resolution and closing readiness.
Perform borrower and advocate outreach and follow-up as needed.
Ensure loan files comply with applicable federal, state, investor, and program requirements.
Ensure SLAs are monitored and adhered to.
Support quality-control reviews and internal and external audits, maintaining appropriate documentation.
Review files for completeness, accuracy, disclosure timing, documentation consistency, and data integrity.
Manage loans from intake through underwriting and closing readiness, proactively addressing conditions, documentation gaps, and other issues.
Collaborate closely with internal teams and external partners to resolve loan issues, optimize loan structuring, and achieve service-level and production goals.
Maintain complete and accurate borrower, loan, and pipeline data across Byte or comparable Loan Origination System (LOS), CRM, compliance, and program systems.
Monitor pipeline activity and maintain accurate reporting to support management oversight, departmental KPIs, production targets, and regulatory requirements.

Requirements

Ability to read, understand, and interpret mortgage loan documents
Ability to work independently and also as part of a team
Ability to understand real estate finance and mortgage terminology
Advanced analytical skills
Ability to communicate succinctly, clearly, and effectively, tailoring communication based on audience
Moderate PC skills, including Google Suite and Microsoft Office software
Passionate about promoting affordable homeownership, thriving and equitable New York neighborhoods
Able to coordinate, organize, prioritize, and execute multiple responsibilities in a fast-paced setting
Familiarity with Byte or comparable Loan Origination Software and Salesforce
Mortgage Loan Originator (NMLS) license
New licensed MLO’s must complete at least 20 hours of education approved by the NMLS, including instruction on federal mortgage-related laws, ethics, and lending standards for nontraditional mortgage products.
Licensed MLO’s must comply with all relevant state and federal regulatory requirements, stay informed of changes in the mortgage industry, secure records of all mortgage transactions in the Loan Operating System (LOS), and timely upload all documentation.
Demonstrate Ownership by showing initiative, active problem solving, being solution oriented, acting conscientiously, and putting team results above individual accomplishments
Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning
Work Collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy

Skills

Loan origination
Underwriting
Compliance
Pipeline management
Closing coordination
Mortgage lending
Credit analysis
Byte or comparable Loan Origination System (LOS)
CRM
Google Suite
Microsoft Office

Location

New York State

Work Type

Full-time
Hybrid

Experience Level

Senior

Salary/Compensations

$68,000 - $93,000

Benefits

Comprehensive benefits package

About the Company

Founded in 2008, the Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so that all New Yorkers can build strong, thriving communities.
With more than 18 years of experience, the Center's work spans direct services, network coordination, and systems-level intervention.
It coordinates a citywide network of housing counseling and legal services providers, operates a statewide Homeowner Hub call center, and co-administers approximately $40 million annually in state funding that supports homeowner services statewide.
The Center’s mission-driven CDFI, Sustainable Neighborhoods, lends approximately $7 million annually and holds approximately $100 million in net assets as of December 2025.
The Center’s work is grounded in collaboration with community-based partners, public agencies, philanthropy, and national leaders in heirs’ property and housing preservation.
Through these partnerships, the Center continues to develop scalable, practical solutions that preserve homeownership, stabilize communities, and expand access to economic opportunity.

Equal Opportunity

The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.