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About the Role
The Vice President of Pharmacy Operations provides senior operational leadership for pharmacy services across Bassett Healthcare Network, spanning hospital, retail, infusion, and specialty pharmacy sites. This role drives high-reliability, standardized pharmacy operations, advances pharmacy automation, technology modernization, and AI-enabled solutions, and translates department strategy into consistent, well-executed operations.
Responsibilities
- Serves as the senior operational leader for pharmacy operations across Bassett Healthcare Network's hospital, retail, infusion, and specialty pharmacy sites, reporting to the Chief Pharmacy Officer (CPO) and supporting execution of the CPO's strategic initiatives
- Leads operational excellence across all Bassett Healthcare Network pharmacy locations by partnering with leaders in hospital, retail, infusion, and specialty pharmacy to align priorities, standardize practices, and strengthen operational integration
- Leads pharmacy operational and technology project management, including planning, execution, timeline management, resource coordination, and stakeholder communication for department initiatives
- Serves as project lead for cross-site pharmacy operational initiatives, ensuring well-coordinated, on-time execution across affected teams, sites, and disciplines
- Directly manages and develops pharmacy Director-level leaders across hospital, retail, and specialty service lines, ensuring consistent operational execution, accountability, and alignment across sites
- Provides performance management, staffing oversight, and employee relations support for pharmacy leadership, pharmacists, technicians, and support personnel across the network.
- Leads GPO/Vizient representation to support pharmaceutical purchasing continuity and day-to-day operational supply needs across the network.
- Directs development and maintenance of KPI dashboards and the departmental metric reporting calendar, using data and performance metrics to drive operational decision-making and prioritize improvement efforts.
- Optimizes purchasing, inventory management, and waste reduction across pharmacy locations; supports drug shortage mitigation and the operational components of contracting and supply-chain workflows.
- Leads evaluation, implementation, and life cycle management of pharmacy automation, dispensing technology, IV workflow systems, and AI-enabled operational solutions to improve safety, quality, and efficiency.
- Leads enterprise operational preparedness, business continuity planning, and emergency response coordination for pharmacy services, ensuring reliable medication distribution and staffing contingencies across all Bassett Healthcare Network pharmacy locations.
- Ensures compliance with applicable federal, state, accreditation, and organizational requirements, including responsibilities related to controlled substance oversight and regulatory readiness (e.g., USP <795>/<797>/<800>, URAC).
- Partners with FoxCare Specialty Pharmacy leadership on operational performance and growth initiatives.
- Serves as the primary escalation point for day-to-day operational issues across pharmacy sites, ensuring rapid resolution and consistent execution in support of the CPO's strategic priorities.
- Collaborates with external specialty pharmacy and management services partners on operational performance, contract compliance, and quarterly business reviews (QBRs).
- Supports 340B program operational needs in coordination with the 340B Program Manager and Compliance team.
- Leads process improvement and change management initiatives to standardize operations, reduce variation, and improve efficiency across the pharmacy network.
- Supports facility planning, construction projects, and technology investments that strengthen pharmacy operational capabilities across Bassett Healthcare Network locations.
- Represents pharmacy operations in cross-departmental meetings and committees; engages in national networks and benchmarking collaboratives to bring leading-edge operational practices to Bassett Healthcare Network.
- Participates in workforce planning, staffing model development, and succession planning across sites.
- Provides leadership, coaching, and mentoring to pharmacy leaders and staff, fostering a culture of accountability, engagement, and continuous improvement.
- Performs other duties as assigned to support the evolving needs of the pharmacy department and organization.
Requirements
- Minimum 8+ years of progressive pharmacy or health system operations leadership experience required
- Minimum 3+ years of direct people-management experience at a Director level or above required
- Minimum 2+ years of specialty pharmacy and/or 340B program experience preferred
- Multi-site or health system operations experience preferred, including experience leading pharmacy automation, technology modernization, or enterprise-scale change initiatives
Skills
- Pharmacy & Health System Operations Management
- Program & Project Management
- People Leadership & Talent Development
- Supply Chain & Purchasing Operations
- Process Improvement & Change Leadership
- Data & KPI Analysis
- Pharmacy Automation & Technology Modernization
- High-Reliability Operations
- Emergency Preparedness & Business Continuity Planning
- Strategic Execution & Initiative Support
- Cross-Functional Collaboration
- Communication
- Decision Making
- Take Initiative
Location
- Cooperstown, NY
- Oneonta, NY
- Delhi, NY
- Herkimer, NY
- Utica, NY
Work Type
- Hybrid
- Full-time
Experience Level
- 8+ years of progressive pharmacy or health system operations leadership
- 3+ years of direct people-management experience at a Director level or above
Education Level
- Doctor of Pharmacy (PharmD) from an ACPE-accredited institution
- MBA, MHA, or other advanced business or health administration degree preferred (or candidacy to complete within 3 years)
Salary/Compensations
- USD $186,379.55/Yr.
- USD $279,569.33/Yr.
Benefits
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
About the Company
- Bassett Healthcare Network is committed to improving the health of its patients through an innovative, patient-focused culture.
- The organization is dedicated to helping the population it serves achieve optimum health and enjoy the best quality of life possible.
Equal Opportunity
- Bassett Healthcare Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.