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About the Role

Ensures the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing guests with quality service and a clean and safe environment while managing expenses and maximizing service levels.

Responsibilities

Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with AFP Management standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Always maintain a warm and friendly demeanor.
Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guests’ requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner.
Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Housekeeping personnel according to AFP Management SOP's.
Ensure compliance to weekly training, using the steps to effective training according to Embassy by Hilton standards.
Establish and maintain a regularly scheduled cleaning program and maintain a detailed checklist for each position.
Maintain and control all housekeeping equipment.
Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
Conduct monthly guest supplies and cleaning supplies inventories.
Ensure that large guestroom turns are managed efficiently.
Ensure consistency with departmental opening and closing procedures.
Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
Prepare and conduct all Housekeeping interviews and follow hiring procedures according to AFP Management SOP's.
Develop employee morale and ensure training of Housekeeping personnel.
Inspect rooms daily, including VIP rooms prior to arrival.
Ensure that public areas, guest rooms and back-of-house areas are cleaned to AFP Management standards.
Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
Conduct monthly and quarterly Housekeeping inventories on a timely basis.
Ensure guest privacy and security by correctly following AFP Management procedures.
Monitor work orders and submit to Engineering according to hotel procedures.
Follow up on work orders to ensure completion.
Conduct pre-shift meetings for room attendants and housemen.
Respond to emergency situations using information contained in MSD sheets.
Keep MSD sheets current and easily available.
Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain AFP Management SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all AFP Management policies and house rules.
Understand hospitality terms.
Ensure sign off on all Job Skills competencies for Housekeeping staff.
Carry a radio and operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the department.
Manage and organize large turn days (including group check-ins or check-outs).
Monitor out-of-order, out-of-service, discrepant and show rooms.
Maintain constant communication with Front Office.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Maintain and monitor "Lost and Found" procedures and policies according to AFP Management standards.
Establish and maintain key control system.
Ensure participation within department for monthly CARE team meeting.
Focus the Housekeeping Department on their role in contributing to the SALT.
Monitor all V.I.P.'s, special guests and requests.
Review Housekeeping logbook and Guest Request log daily.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Use the telephone and computer system for reporting and verifying room status.
Record all valet laundry for valet cleaners.
Check and review incoming laundry at end of day to ensure all items have been returned.
Properly store, secure and issue supplies as needed to meet business demands.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Participate in required M.O.D. program as scheduled.
Attend meetings/training as required by management.
Perform other duties as requested from management.

Requirements

At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least I year of related experience; or a 2-year college degree and 2 or more years of related experience.
Supervisory experience required.
Must be proficient in Windows 95, Company approved spreadsheets and word processing.
Long hours sometimes required.
Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must routinely meet deadlines.
Must be able to multitask.
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Skills

Windows 95 proficiency
Spreadsheet proficiency
Word processing proficiency
Financial information and data analysis
Basic arithmetic functions
Problem-solving
Multitasking
Effective communication
Time management
Guest service
Supervisory skills
Training and development
Inventory management
Vendor management
Hiring procedures
Risk management
Radio communication
Radio etiquette

Location

New York

Work Type

Full-time

Experience Level

Supervisory experience required
3+ years of progressive experience in a hotel or related field
1+ year of related experience with a 4-year degree
2+ years of related experience with a 2-year degree

Education Level

4-year college degree
2-year college degree

Salary/Compensations

$63,000.00-$67,000.00 annually

Equal Opportunity

All applicants will be considered for employment without attention to race, color, religion, sex, sexual attention, gender identity, national origin, veteran or disability status.