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About the Role
The Medical Records and Communications Coordinator facilitates the management of all patient record requests, answers patient questions, and educates them on the Intake process. This role involves updating patients and facilities on record requests, confirming insurance details and referral status, handling phone calls, organizing records, managing patient demographics, and monitoring patient and physician communication.
Responsibilities
- Communicate with physician, patients, Intake & Revenue Cycle teams
- Prepare patient charts and gather information and documents for new patients
- Answer, screen and forward incoming Intake phone calls
- Facilitate communication between potential patients and NYPC team members
- Ensure that the medical records are organized, accurate and complete
- Coordinate the release of medical information to insurance companies, law firms, subpoenas, court orders and medical facilities
- Transfer data into the facility’s main system database
- Scan and record patient information
- Comply with all New York Proton Center policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)
- Complete medical record requests for physician teams
- Perform other job-related duties, as assigned
Requirements
- Minimum of one-year medical office experience, required
- Proficiency in Microsoft Office Suite
- Strong written and verbal communication skills
- Ability to multi-task
- Strong attention to detail
Skills
- Microsoft Office Suite
- Written communication
- Verbal communication
- Multi-tasking
- Attention to detail
Location
- Manhattan
Work Type
- Hybrid Schedule
Experience Level
- 1 year medical office experience
Education Level
- Bachelor’s degree preferred
Benefits
- Competitive compensation and benefits package
About the Company
- The New York Proton Center (NYPC) is a unique and respected clinical partnership between Memorial Sloan Kettering Cancer Center, Montefiore Medical Center, and Mount Sinai Health System, bringing state-of-the-art proton therapy treatment to patients.
- Our team is comprised of highly motivated, passionate, professional, and engaged individuals working together as a dynamic team to deliver an exceptional level of patient care, providing the most advanced proton therapy technology.
- We offer our employees flexibility for growth and career advancement.
- New York City is a major metropolitan city and is home to world-renowned cultural offerings.
- The New York Proton Center is well-located for city living and suburb living, with multiple suburbs located 25 minutes from the Center, home to some of the best public-school systems in the country.
Equal Opportunity
- The New York Proton Center (NYPC) strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.