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About the Role
The Customer Automation Executive - IT will join a highly skilled and high performing team, demonstrating IT systems to customers and employees, assisting sales executives, assessing IT usage conditions, and providing training.
Responsibilities
- Demonstrate the use of IT systems to potential customers, depot and sales employees ensuring understanding and competence in usage.
- Assist Sales Executives in selling and demonstrating the benefits of the system.
- Assess conditions for IT usage at customer premises through site visits or other forms of contact.
- Assess training requirements for customer employees and carry out such training.
- Assess database needs and reformatting as necessary.
- Resolve immediate install problems as necessary.
- Resolve support log escalations via IT Automation.
- Ensure resolution of hardware and software issues.
- Ensure a high level of customer service satisfaction through remote or face to face customer contact as appropriate.
- Promote ongoing sales opportunities.
Requirements
- Confident and engaging manner with the ability to communicate and engage effectively with a range of customers both internally and externally.
- Commercially astute with strong sales awareness coupled with operational IT knowledge and understanding.
- Ability to manipulate and analyse data.
- Good knowledge of databases.
- Familiar with Microsoft Products.
- Ability to effectively train customers ensuring training is understood and implemented.
- Able to prioritise workload and manage your time effectively.
- Strong organisational and problem resolution skills.
- High attention to detail.
- Able to work on own initiative.
- Must have a driving licence.
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Skills
- IT skills
- Database knowledge
- Microsoft Products familiarity
- Training delivery
- Data manipulation and analysis
- Problem resolution
- Organisational skills
Location
- Travel around London area
Work Type
- Permanent
- Full-time
- 37.5 hours per week
Salary/Compensations
- Up to £35,517.85 plus London Weighting £4,757.83
Benefits
- Company car / cash alternative
- Laptop
- Mobile
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
- Development and promotion opportunities
About the Company
- DPD UK is a member of Geopost, a market leader in parcel delivery and e-commerce solutions.
- DPD UK has a turnover of over £2 billion.
- DPD UK aims to be the most sustainable delivery company in the UK.
- DPD UK aims to deliver the best service, use the best technology and recruit and retain the best people in the industry.
- DPD is a Valuable 500 company and a Disability Confident Employer.
Equal Opportunity
- DPD is a Disability Confident Employer.