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About the Role
Knight Frank is seeking a motivated Executive Support professional to assist the Head of London Occupier and the London Occupier team. This fast-paced role provides high-quality executive and administrative support to ensure the efficient operation of a busy department.
Responsibilities
- Provide 1:1 Executive Assistant support to the London Occupier Team Head, including schedule management, meeting coordination, and documentation preparation.
- Coordinate team strategy away days, socials, and events.
- Manage internal and client pitches/presentations, including drafting and maintaining the pitch library.
- Prepare, format, print, and bind viewing schedules and client reports.
- Coordinate UK and overseas travel arrangements with detailed itineraries.
- Coordinate the fortnightly market note, including content collation and review process management.
- Manage annual leave administration and scheduling conflicts for the London Occupier teams.
- Organize property tours, client visits, and in-house presentations.
- Coordinate meetings and conference calls for the wider team.
- Act as an ambassador for the London Occupier Head and team.
- Build and maintain collaborative relationships with clients, managers, and employees.
- Support the bi-annual business planning process.
- Provide financial coordination, including WIP reconciliation, debtor coordination, invoice generation, and attendance at financial review meetings.
- Support Financial Year End activities.
- Coordinate expense claims for Partners.
- Manage referral coordination activities.
- Attend team WIP meetings and track actions.
- Support mandatory training compliance and promote development opportunities.
- Prepare correspondence, schedules, pitches, and other business documentation.
- Manage incoming mail, email correspondence, and information requests.
- Maintain team schedules through proactive diary management.
- Screen, prioritize, or respond to Out of Office emails.
- Act as an IT liaison for troubleshooting and system-related queries.
- Collaborate with the wider Business Support team and provide cover when needed.
- Partner with the London Occupier and wider London Offices support network.
- Coordinate new starter and leaver processes, including graduate rotations.
- Support onboarding activities for new starters.
- Coordinate appraisals and six-monthly 1:1 reviews.
- Ensure adherence to operational processes and procedures.
- Manage Hub coordination, including registering new instructions and coordinating the CDD process.
- Track instruction status and maintain WIP records.
- Support the maintenance and cleansing of client records.
- Create mailshot and marketing distribution lists.
- Act as a best practice expert for Risk, Audit, and Compliance.
- Serve as the team's Information Security Champion.
- Maintain accurate contact information across Knight Frank platforms.
- Manage team filing, storage, and document retrieval systems.
- Act as Marketing Communications Coordinator (MCC) for the team, ensuring branding compliance and coordinating marketing collateral production.
- Support Corporate CRM and Business Development activity.
- Provide Client Relationship Support (CRS) assistance as appropriate.
Requirements
- 5+ years' experience in a similar operations or administrative role.
- Proficient in Microsoft Office.
Skills
- Microsoft Office
Location
- London, UK
Work Type
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- Competitive salary
About the Company
- Founded in 1896, Knight Frank is a leading independent real estate consultancy headquartered in London, UK.
- Knight Frank operates in over 50 Markets with a global network of 600+ Offices and 20,000+ People.
- The company prioritizes client relationships built on trust, integrity, and personalized advice.
- Knight Frank is committed to fostering an inclusive and diverse workplace where individuals are empowered and valued.
- The company's future vision is centered on People Potential, Client Centricity, and Creating their Future, together.