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About the Role

The Ombuds Office Program Coordinator manages Social Adult Day Care (SADC) registration and related payments, ensuring the safety and well-being of older adults in New York City.

Responsibilities

Answer questions from SADCs regarding registration and technical issues.
Track new SADC registration requests and guide applicants through the process.
Register payments received and manage revenue records, including reconciling financial reports.
Unlock/relock SADC accounts after payments clear.
Notify SADCs when their registration records are unlocked after payment confirmation.
Monitor payment systems and inform SADCs of declined payments.
Review and maintain records of registration changes.
Answer and direct calls received on the Office telephone line.
Generate weekly and monthly reports on registered SADCs, complaints, revenue, and registration.
Conduct field visits to SADCs to verify registration information or serve summonses.
Work alternative shifts for field visits as needed.
Monitor the Ombuds Office inquiry email box.
Perform related and special duties as assigned.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities related to the duties described.
High school graduation or equivalent and six years of experience in community work or community centered activities related to the duties described.
Equivalent education and/or experience to the above, with at least one year of experience as described in the first point.

Skills

Data entry
Record keeping
Spreadsheet management
Customer service
Information gathering
Problem-solving
System improvement suggestions
Professional and courteous interaction
Passion for protecting older adults' safety and well-being
Support for aging in place

Location

New York City

Work Type

Full-time

Experience Level

Entry-level
Mid-level

Education Level

Bachelor's Degree
High School Diploma

Salary/Compensations

$70,000 to $80,000
USD 62868 - USD 72298

About the Company

The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging.
NYC Aging is dedicated to preserving the dignity and quality of life for approximately 1.8 million diverse older New Yorkers.
The agency aims to eliminate food insecurity, provide access to stable housing, enhance healthcare access, and protect older New Yorkers from harm and abuse.
The ultimate goal is to create a more age-friendly city where older adults can age gracefully with respect.
Social adult day cares (SADCs) serve vulnerable New Yorkers with cognitive decline and/or physical frailty.
NYC Aging houses the Social Adult Day Care SADC Ombuds Office (Office) established by Local Law 9 of 2015.
The Office registers all SADCs in NYC and investigates complaints.
The Office also responds to operator questions about the registration process.
The Office is authorized to issue civil penalties for violations of City laws, regulations, and NYS Office for the Aging's Social Adult Day Program Standards.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce.
The City provides a work environment free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.