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About the Role

The NYC SBS APEX Accelerator / M/WBE Vendor Services Unit within DEFO offers free assistance to small businesses in New York City looking to sell their goods or services to the government. This role supports the team in providing procurement and business technical assistance, organizing workshops, tracking success stories, and collecting program performance data.

Responsibilities

Assist the Unit’s Executive Director and Program staff with support for all programs and initiatives including CRM data entry, compiling reporting data, coordinating success stories, preparation of presentation materials, and other unit tasks as needed
Manage Unit telephone hotline and Outlook mailboxes to ensure timely intake of requests for assistance from program participants
Perform pre- and post-workshop coordination including Eventbrite and Zoom check-in and MS Dynamics CRM data reconciliation
Liaise with DEFO Teams including M/WBE Certification, Division of Labor Services, Strategy and Analytics, to resolve vendor-initiated issues
Support the collection and maintenance of program-related online and hard copy content including workshop and marketing collateral in Shared Drive
Maintain standard operating procedures (SOPs) documentation library for Unit programs
Coordinate receipt of program metrics and performance reports from program managers and contractors
Administer program-related surveys following events
Assist with maintaining assessment tools, performance reports and surveys for programs
Provide input and observations regarding program delivery to improve service delivery by the unit
Collect and maintain success story documents by electronically organizing success stories from M/WBEs who have won contracts because of the support of the unit
Provide event support for unit events including workshops, Small Business Expo, Procurement Fair, Borough Forums, graduations and other related marketing efforts and special projects as assigned

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
Education and/or experience which is equivalent to the above

Location

New York City

Work Type

Remote work up to two days per week possible

Education Level

High school graduation or equivalent

Salary/Compensations

USD 44545 - USD 60000

About the Company

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.
Division of Economic & Financial Opportunity (DEFO) is responsible for encouraging a competitive and diverse New York City business environment by promoting the growth and success of minority-owned, women-owned, and other small businesses looking to grow through government contracting.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.