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About the Role
Serve as a client advocate and trusted advisor for a strategic segment of clients, driving sustainable growth and ensuring long-term success. This role requires an experienced leader capable of managing strategic relationships, inspiring, mobilizing, and developing their team. The Director will focus on talent development, fostering a collaborative environment, and achieving ambitious collective goals.
Responsibilities
- Lead and grow a team of senior account managers, elevating their strategic advisor posture.
- Build and nurture strategic relationships with key stakeholders, including C-suite and executive leaders.
- Support the team in designing value-based account strategies that drive retention, long-term expansion, and client advocacy.
- Identify gaps and elevate the overall quality of execution in account strategies.
- Represent Dialogue at industry events, conferences, and corporate functions to build influence and credibility with HR market leaders.
- Bring insights from market signals back internally to inform strategy.
- Influence the strategic direction of tech, clinical, and operational teams based on market signals.
- Act as a central leader in aligning cross-functional teams to clients’ complex needs.
- Simplify communication and remove roadblocks for cross-functional teams.
- Design and implement effective retention and engagement strategies.
- Ensure solutions optimally meet the complex and evolving needs of clients.
- Achieve a defined growth objective, ensuring the team generates sustainable and measurable value for clients and Dialogue.
- Collaborate with sales, partnerships, and marketing teams.
- Act as a spokesperson for strategic clients.
- Strengthen team cohesion and performance to drive sustained growth.
Requirements
- 5+ years of experience managing complex solutions with cross-functional teams.
- Proven experience negotiating and managing relationships with C-suite and senior executives.
- Adopt a trusted advisor mindset.
- Excellent written and spoken communication skills in both French and English.
- Demonstrated ability to think strategically and critically.
- Assess opportunities and risks to develop relevant strategies.
- A track record of performance and success, showing a history of exceeding objectives.
- A strong bias for action and comfort with ambiguity.
- Mastery of a consultative account management approach.
- Understand client business challenges before proposing a solution.
- Co-build value over time with clients.
- Prior experience collaborating with a partner or broker network supporting shared clients.
- Understand tripartite relationships.
- Comfort with digital tools.
- Strong interest in technology and automation.
- Direct experience with human resources, employee benefits, the insurance industry, or corporate wellness programs is considered a strong asset.
Skills
- Strategic relationship management
- Team leadership and development
- Talent development
- Coaching and empowering management style
- Accountability
- Strategic thinking
- Critical assessment
- Consultative account management
- Cross-functional team alignment
- Communication (French and English)
- Negotiation
- Client advocacy
- Retention strategies
- Engagement strategies
- Technology adoption
- Automation interest
Location
- Montreal
- Toronto
Work Type
- Hybrid
- Remote
Experience Level
- Senior Manager
- 5+ years of experience
Benefits
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance
- Health spending account
- Dental coverage
- Fitness reimbursement
- 4 weeks vacation
- 9 wellness days
- 1 volunteer day
- Work abroad up to 4 weeks/year
- Incentive plans
- Referral bonuses
- RRSP matching
- Learning via Coursera
- External training budget
- Mentorship
- Optional parental leave top-up
About the Company
- Dialogue is a company focused on client success and employee well-being.