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About the Role

Support and inspire people to fundraise for CALM in their own way, providing the tools, encouragement, and support they need to make an impact and build a meaningful relationship with CALM.

Responsibilities

Provide excellent stewardship to CALM's Supporter Led fundraisers, acting as a fundraising coach.
Build and develop relationships with supporters across DIY, challenges, in memory, tribute and other Supporter Led fundraising.
Ensure in memory and tribute supporters receive sensitive and appropriate stewardship.
Support with the development and delivery of supporter journeys, communications and fundraising materials.
Represent CALM at Supporter Led fundraising activities and events.
Contribute to CALM's fundraising targets through excellent relationship management.
Support activity to engage and retain supporter led fundraisers.
Work closely with the Supporter Led Fundraising Manager, Lead and wider Fundraising team to deliver objectives.
Build strong relationships across CALM, working collaboratively to create joined up experiences.
Keep up to date with fundraising trends and best practice.
Work flexibly as CALM continues to evolve Supporter Led fundraising.

Requirements

Good understanding of Supporter Led fundraising.
Experience of delivering excellent supporter care and building strong relationships.
Confident communicating with and supporting people who have been bereaved, approaching sensitive and emotional conversations with empathy, care and good judgement.
Experience of working with CRM databases and fundraising platforms.
Experience of working towards and meeting financial targets.
Confident and engaging communicator, both written and verbal.
Excellent organisational skills and ability to manage a busy and varied workload, prioritising effectively.
Comfortable working in an evolving environment and able to adapt as priorities and ways of working develop.
Understanding of the importance of using supporter insight and data to inform work.
Positive ambassador for CALM, working in line with values, policies and brand.
Experience working within a charity or fundraising environment.
Experience of in memory or tribute fundraising, or working with people affected by bereavement.
Experience using a CRM and email marketing systems.
Experience working with fundraising platforms such as JustGiving and MuchLoved.
Understanding of issues relating to mental health and suicide.
Understanding of key fundraising regulations and compliance requirements, or experience applying these in a fundraising environment.
Valid right to work in the UK.

Skills

Supporter Led fundraising
Supporter care
Relationship building
Communication (written and verbal)
Empathy
Care
Judgement
CRM databases
Fundraising platforms
Organisational skills
Workload management
Prioritisation
Adaptability
Data analysis
Marketing Cloud
JustGiving
MuchLoved
Mental health awareness
Suicide awareness
Fundraising regulations
Compliance

Location

London Waterloo
Remote

Work Type

Permanent
Full-time
Hybrid working
Nine day fortnight

Experience Level

Experience of delivering excellent supporter care and building strong relationships
Experience of working with CRM databases and fundraising platforms
Experience of working towards and meeting financial targets
Experience working within a charity or fundraising environment
Experience of in memory or tribute fundraising, or working with people affected by bereavement
Experience using a CRM and email marketing systems
Experience working with fundraising platforms such as JustGiving and MuchLoved
Experience applying fundraising regulations and compliance requirements

Salary/Compensations

£30k - £33k per annum

Benefits

Unlimited annual leave
Healthcare cash plan
6% pension contribution
Therapeutic services (after completion of probation)

About the Company

We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.
We’re a suicide prevention charity, on a mission to help people end their misery, not their lives.
We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward.
A work environment that values creativity, personal growth and collaboration.

Equal Opportunity

Don't meet every requirement? We’re still interested.
Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria.
At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you.
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online.
We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.