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About the Role
London Business School is seeking a compassionate, knowledgeable, and highly organised Student Wellbeing Advisor to support students with disabilities, mental health conditions, Specific Learning Differences, and wider wellbeing needs. This role is crucial for providing professional, specialist, and confidential support to students, helping them access necessary adjustments, guidance, and services to fully engage with their studies and academic progression.
Responsibilities
- Provide specialist, confidential one-to-one advice and guidance to students with disabilities, mental health conditions, or Specific Learning Differences.
- Assess students’ needs and determine suitable reasonable adjustments to support learning and academic progression.
- Signpost and refer students to appropriate specialist support services where required.
- Provide practical advice, guidance, and signposting to students experiencing mental health or wellbeing challenges.
- Undertake initial assessments and refer students to counselling and other sources of support where necessary.
- Support the development, delivery, and coordination of Student Wellbeing Services in line with the University Mental Health Charter and the Equality Act 2010.
- Liaise with the Student Association and student representatives to promote and develop wellbeing initiatives and events.
Requirements
- Knowledge of current principles, theory, and practice relating to mental health, wellbeing, neurodivergence, and disability.
- Experience working in higher education, disability services, or wellbeing services.
- Understanding of student wellbeing and the needs of a diverse student population.
- Knowledge of the University Mental Health Charter.
- Experience working with Student Associations and/or student representatives.
- Experience handling telephone and email enquiries and working with students and staff at all levels.
- Experience coordinating individual support across a range of services.
- Strong customer-service orientation and a student-centred approach.
- Excellent listening, communication, and stakeholder engagement skills.
- Excellent organisational skills, meticulous attention to detail, and the ability to manage time and work autonomously.
- Strong IT skills, including Microsoft Office and the ability to use bespoke systems.
- Knowledge of relevant legislative frameworks, including the Equality Act 2010, GDPR, and reasonable adjustments.
- Knowledge of the range of support and funding available to disabled students in higher education.
- Ability to identify and apply good practice and evidence from across the higher education sector to support service improvement.
Skills
- Microsoft Office
- Customer service
- Communication
- Stakeholder engagement
- Organisational skills
- Attention to detail
- Time management
- Autonomous work
- IT skills
Location
- London
Work Type
- Hybrid
- Contract
Experience Level
- Competitive Salary dependent upon experience
Benefits
- Generous annual leave of 27 days plus extra days between Christmas and New Year
- USS pension, 14.5% employer contribution
- Free onsite gym and swimming pool
- Professional development opportunities
- Enhanced cycle to work scheme
- Wellbeing offering to support physical, mental, and financial health
- Smart Working - hybrid approach
- Core hours: 10:00-15:00
- Protected Time for learning, development, wellbeing, or focused work
About the Company
- London Business School is a global and vibrant business community with campuses in London, Dubai, and Riyadh.
- It fosters a connection of extraordinary minds and diverse perspectives to impact the world of business.
- The School offers best-in-class hybrid learning and a flexible, supportive, and dynamic working environment.
Equal Opportunity
- We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.
- We are dedicated to creating an environment where everyone in our community feels they belong and thrive.
- This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
- Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.