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About the Role
This role is responsible for managing guest seating, handling reservations and walk-ins, and ensuring gracious hospitality. The position involves anticipating guest needs, maintaining cleanliness, and collaborating with the dining room team.
Responsibilities
- Check in and manage the seating of all guests, both reservations and walk-ins.
- Manage the reservation book and accept walk-in guests to maximize seating.
- Acknowledge and interact with guests, team members, and supervisors courteously.
- Anticipate and accommodate all guest needs.
- Maintain the general cleanliness and orderliness of the entrance area and venue.
- Comply with Department of Health and company sanitation standards.
- Actively take and process reservations.
- Assist with incoming calls and answer guest questions.
- Strategically plot reservations and accommodate walk-ins for a smooth shift.
- Provide the dining room team with initial table set-up.
- Properly set up the front desk area, perform side-work, and opening/closing procedures.
- Ensure all appropriate menus are printed and organized.
- Complete opening and closing duties as assigned.
- Report all breakage and damage of equipment or furniture immediately to management.
- Attend and participate in daily pre-service meetings.
- Foster and maintain relationships with regular guests.
- Participate in training sessions or departmental meetings.
- Learn by listening, observing, and sharing knowledge.
- Portray a positive and professional attitude.
- Demonstrate knowledge of Tao Group Hospitality and its partners.
- Work as part of a team and provide help and support to fellow team members.
- Assist with additional tasks as assigned.
Requirements
- Minimum 1 year Maitre’D experience or equivalent related Tao Group Hospitality experience required.
- Experience in a high-volume restaurant/nightclub/lounge.
- Ability to write, read, and verbally communicate.
- Must have good positive energy.
- Must be able to print legibly.
- Must be able to stand for extended periods.
- Must be able to move quickly.
- Must be able to push and lift up to 75 lbs. with or without assistance.
- Ability to maintain confidentiality.
- Ability to handle a fast-paced, busy, and somewhat stressful environment.
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Skills
- Guest relations
- Reservation management
- Customer service
- Communication
- Teamwork
- Problem-solving
- Time management
- Attention to detail
Work Type
- Part-time
- Evening shifts
- Weekend shifts
- Holiday work
Experience Level
- Minimum 1 year experience
Education Level
- Tao Group Hospitality in-venue Maitre’D training
Benefits
- State Applicable Time Off
- Mental Health Support and Services
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts
About the Company
- Tao Group Hospitality