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About the Role
Operate and improve selected collaboration, workflow, and service-management tools to ensure teams can work efficiently, securely, and reliably. This role focuses on collaboration tools but extends to connecting services, improving workflows, strengthening supportability, and establishing practical ways of working.
Responsibilities
- Administer and troubleshoot collaboration and enterprise tools like Jira, Coda, Miro, Slack, and Google Workspace.
- Improve workflows, service requests, queues, permissions, automations, knowledge-base content, and service delivery.
- Triage incidents and requests, communicate clearly, coordinate escalations, and document causes, solutions, and follow-up actions.
- Create documentation, runbooks, ownership information, and repeatable processes.
- Introduce small automations and approved AI-assisted workflows.
- Support tool rollouts, migrations, and integration changes.
- Travel to another office location from time to time to support local teams when required.
Requirements
- 5+ years of professional experience in enterprise IT, including IT operations, systems administration, service management, enterprise applications, or collaboration and workflow tools.
- Experience administering at least one workflow or service-management platform (e.g., Jira, Siit, Coda, ServiceNow).
- Practical experience with one or more collaboration or productivity platforms (e.g., Slack, Google Workspace, Miro), including configuration, permissions, troubleshooting, integrations, user enablement, or service improvement.
- Confidence troubleshooting integrations and implementing small automations using platform rules, APIs, Bash, Python, or similar tools.
- Experience with AI assistants, AI agents, and integrations is a strong advantage.
- Solid IT service-operations fundamentals, including ticket and queue hygiene, incident communication, change discipline, prioritisation, and structured troubleshooting.
- Strong documentation and stakeholder-management skills.
- Able to work independently and ask for input on non-standard or high-risk changes.
- Able to build shared team knowledge and help create clear processes where they do not yet exist.
Skills
- Jira
- Coda
- Miro
- Slack
- Google Workspace
- ServiceNow
- IAM
- SSO
- Okta
- SAML/OIDC
- SCIM
- Bash
- Python
- AI assistants
- AI agents
- Data governance
- GDPR
- ITSM
Location
- Berlin-Charlottenburg
Work Type
- Hybrid
- Remote (for a set number of days per year)
Experience Level
- 5+ years of professional experience
Salary/Compensations
- Competitive base salary
Benefits
- Competitive base salary
- Participation in company incentive programs
- Company pension scheme
- Regular team and company events
- Access to coaching, learning platforms and resources
- Monthly transportation allowance
- Well-equipped office with social zones
- Hybrid working approach
- Option to work abroad for a set number of days per year
- Confidential employee assistance and support services
- Enhanced parental leave
- Family-friendly policies
About the Company
- Germany’s largest vehicle marketplace with over 1.6 million listed vehicles.
- Platform used by private customers and registered vehicle dealers, receiving over 140 million visits per month.
- Offers a 'one-stop shop' for buying, selling, financing, and leasing solutions.
- Founded in 1996, a subsidiary of Adevinta.
- Offers a dynamic environment focused on growth, learning, and collaboration.
- Committed to a world where people share more and waste less.
- At the forefront of integrating cutting-edge AI technologies.
- A global organization that believes in growing its people with development and training opportunities.
- Fosters a culture of connection and inclusion with opportunities to connect both in day-to-day work and through social activities.
Equal Opportunity
- An equal opportunity employer valuing diversity.
- Does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.