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About the Role

Vita Student is seeking a dynamic and organised Residence Supervisor to support the day-to-day operations of our residential property, ensuring a safe and welcoming environment for all students and their guests. The role plays a critical part in the daily operations, providing support to management, customer service, maintenance, and housekeeping teams to uphold the high standards of the Vita brand.

Responsibilities

Supervise team members with operational duties, providing feedback and reporting team performance.
Motivate, coach, and mentor team members to exceed goals and create a positive working environment.
Create an atmosphere centered on delivering first-class service.
Maintain strong knowledge of company products and services, offering support and information to team members.
Train new team members in company standards, customer service, and operational duties.
Connect with customers and develop strong relationships to encourage a strong Vita Student community.
Audit and oversee operational practices and make suggestions for improvements.
Work with the management team to set and evaluate operations, logistics, projects, and strategic goals.

Requirements

Experience in supporting, mentoring, guiding, and coordinating colleagues in a Supervisory/Team Leadership role.
Demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
Technologically astute with experience using various technology systems and software.
Must be a strong team player with a passion for working with people and customers.
Excellent communication and problem-solving skills.
Possess high personal standards and attention to detail.
Highly self-motivated and flexible.
All offers of employment are subject to satisfactory pre-employment checks, including Disclosure & Barring Service (DBS) checks.
Must have the Right to Work in the UK (sponsorship is not provided).

Skills

Customer service
Team leadership
Operational duties
Mentoring
Coaching
Communication
Problem-solving
Attention to detail
Flexibility
Technological proficiency

Location

Lewisham

Work Type

Permanent
Full-time
42.5 hours per week
Varied shift patterns
Overtime opportunities available

Experience Level

Supervisory/Team Leadership experience required
Experienced customer service professional

Salary/Compensations

£32,000 per annum
Plus KPI related bonus

Benefits

Generous benefits package
28 days paid holiday (pro-rata) including Bank Holidays
Perkbox account with lifestyle perks
Royal London Pension (3% Vita Group contribution, 5% employee contribution)
Annual parties and events
Recognition programmes (e.g., employee of the month)
Career development opportunities (Bronze, Silver, Gold & Platinum training)
24/7 Employee Assistance Programme

About the Company

Vita Student creates premium student accommodation and unforgettable experiences for a global community of ambitious students.
We provide industry-leading spaces, first-class services, vibrant communities, and exceptional support to help residents thrive.
Our residences are home to students from around the world, providing an environment where they can live without limits and focus on achieving their ambitions.
Vita Student delivers a luxury, all-encompassing residential experience with a commitment to the best customer service 24/7.