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About the Role
Shiji is a global technology company providing innovative solutions for the hospitality industry. The Shiji Platform is a cloud-based portfolio including Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide.
Responsibilities
- Handle and complete POS implementation projects for F&B operations across hotel and restaurant environments, both on-site and remotely.
- Understand and analyze customer needs, requirements, and operational workflows to install, set up, and configure POS solutions.
- Conduct site surveys, on-site system testing, and readiness checks for successful deployment.
- Provide end-user training, operational guidance, and on-site technical support during and after go-live.
- Prepare basic implementation documentation materials.
- Liaise with internal Product, Support, and Development teams to escalate requests, resolve issues, and ensure alignment.
- Advise customers on operational and application-related questions and best practices.
Requirements
- Bachelor's degree in hospitality, business, or a related technical field.
- 2-5 years of relevant experience in POS implementation, hospitality IT projects, and user training.
- Hands-on experience implementing F&B POS systems or hotel technology solutions.
- Strong working knowledge of Windows environments in enterprise-level projects.
- Native or fluent Japanese communication skills are required.
- Business-level English proficiency is preferred.
- Proficiency in Microsoft Office applications (Outlook, Excel, Word, Project, PowerPoint).
- Ability to quickly learn the Company's IT solutions and products and handle system installation.
- Strong communication and interpersonal skills to build effective relationships.
- Willingness to work outside standard business hours, including weekends and public holidays.
- Comfortable working in a multicultural environment.
- Availability for after-hours on-call support.
- Willingness to travel locally and overseas for project deployments.
Skills
- POS implementation
- Hospitality IT projects
- User training
- F&B POS systems
- Hotel technology solutions
- Windows environments
- Microsoft Office applications
- System installation
- Communication skills
- Interpersonal skills
Location
- On-site
- Remote
Work Type
- Full-time
Experience Level
- 2-5 years
Education Level
- Bachelor's degree
About the Company
- Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
- Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
- The best hotels run on Shiji—day and night.