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About the Role
This role offers an opportunity to deliver exceptional services to the people of NSW, create innovative solutions, and foster strong partnerships by helping decision makers identify the best options that match their objectives.
Responsibilities
- Work as part of a team delivering customer-focused operational insights, performance reporting, and service improvement initiatives for Sydney Metro.
- Analyze customer, operational, performance, and feedback data to identify trends, issues, and opportunities for improvement.
- Support informed decision-making and customer advocacy across a complex, high-profile public transport environment using evidence-based insights.
- Develop and maintain reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organisation.
- Identify opportunities to improve reporting processes, data quality, and business intelligence capabilities.
- Contribute to the development, review, and continuous improvement of customer operational requirements, processes, and documentation, working collaboratively with internal and external stakeholders.
Requirements
- Experience in data analysis, customer insights, operational performance, or a related discipline.
- Comfortable working autonomously in a fast-paced environment.
- Ability to analyze large and complex datasets.
- Ability to translate qualitative and quantitative information into clear, actionable insights.
- Critical thinker with strong problem-solving skills and a keen eye for detail.
- Ability to identify trends, risks, and opportunities.
- Ability to use evidence-based analysis to inform recommendations and support decision-making.
- Strong written communication and stakeholder engagement skills.
- Ability to translate complex information into clear, meaningful insights for both technical and business stakeholders.
- Interest in public transport, operations, and customer behaviour.
- Motivated by improving customer outcomes through data-driven insights and continuous improvement.
Skills
- Data analysis
- Customer insights
- Operational performance
- Data visualization
- Reporting tools
- PowerBI
Location
- Sydney Metro
Work Type
- Hybrid
Benefits
- Flexible work options may be available
About the Company
- Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
- Sydney Metro delivers Australia’s biggest public transport project and first driverless railway. We engage with our customers and community, and contribute to vibrant and attractive places through station design, interchanges and precincts.
Equal Opportunity
- Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.