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About the Role
Lead the evolution of Optus' enterprise resilience capability, ensuring the organization can anticipate, respond to, and recover from major disruptions while maintaining critical services. This executive leadership role is responsible for business continuity, crisis management, emergency management, and resilience assurance across the enterprise.
Responsibilities
- Leading and enhancing Optus' Enterprise Crisis Management and Business Continuity frameworks.
- Overseeing enterprise-wide Business Impact Analysis (BIA) activities and continuity planning.
- Driving crisis and emergency management preparedness through simulations, exercises, and executive rehearsals.
- Providing strategic resilience advice and leadership during significant incidents and crisis events.
- Monitoring organisational resilience maturity and supporting compliance with regulatory obligations, including critical infrastructure requirements.
- Building resilience capability through training, awareness, and continuous improvement programs.
- Leading lessons-learned reviews and driving sustainable improvements following incidents and exercises.
Requirements
- 10–15+ years' experience in business continuity, crisis management, resilience, risk, or related disciplines within large, complex organisations.
- Experience operating within regulated industries or critical infrastructure environments.
- Deep knowledge of business continuity management, disaster recovery, risk management, and enterprise resilience frameworks.
- Strong executive stakeholder management and facilitation capabilities.
- Demonstrated success leading crisis response activities and resilience programs.
Skills
- Strategic thinking
- Strong operational execution
- Influencing senior stakeholders
- Navigating complexity
- Leading effectively in high-pressure environments
- Business continuity management
- Disaster recovery
- Risk management
- Enterprise resilience frameworks
- Executive stakeholder management
- Facilitation
Location
- Australia
Work Type
- Hybrid
Experience Level
- Senior Director
- Executive leadership
Education Level
- Degree in Business, Risk Management, Engineering, Telecommunications, or a related discipline.
- Postgraduate qualifications are highly regarded.
Salary/Compensations
- Competitive remuneration
Benefits
- Employee discounts
- $80 monthly credit
- 25% off Optus products
- Unique shopping discounts with retail partners
- Flexible working arrangements (3 days in office, 2 days remote/home)
- Competitive leave policies
- Additional 'Connected' days
- Up to 16 weeks paid Parental Leave
- Industry-focused micro-credentials
- Employee-led networks and diversity initiatives
- Free access to counselling and support services (24/7)
About the Company
- Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
- At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences.
- For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
Equal Opportunity
- We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
- If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.