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About the Role
Own and manage the day-to-day ER caseload for the UK, while shaping the policies, frameworks, and manager capability that prevent issues arising in the first place.
Responsibilities
- Own the ER policy suite (conduct, grievance, absence, capability), reviewing and updating proactively when employment law, case precedent, or business need requires it.
- Manage grievances and disciplinaries end to end: investigations, hearings, outcome letters, and PIPs, applying policy consistently and fairly.
- Own the sickness and absence process end to end, stepping in on long-term or complex cases and managing occupational health referrals and reasonable adjustments under the Equality Act.
- Partner with Legal (Neathouse Partners) on live cases and horizon-scanning: new legislation, tribunal trends, and areas of emerging risk.
- Design and deliver manager capability programmes that build lasting confidence in handling conduct, absence, and performance conversations early.
- Analyse caseload trends quarterly and present findings and recommended interventions to the Senior People Partner.
- Build and maintain a case management framework that is consistent, auditable, and scalable as the business grows.
Requirements
- Solid ER experience owning cases end to end (grievances, disciplinaries, sickness and absence) in a fast-paced environment.
- Experience shaping or owning ER policy, not just applying it.
- Familiarity with occupational health, reasonable adjustments, and settlement or protected conversations is a plus.
- Experience in a high-volume, sales-led, or fast-scaling business is a plus.
- Fluent in English.
- Right to work in the UK (unfortunately we can't offer visa sponsorship right now).
Skills
- Strong, current knowledge of UK employment law and the judgement to apply it commercially rather than just by the book.
- Confident drafting investigation reports, outcome letters, and PIPs to a high standard.
- Credible at coaching managers: builds their capability rather than simply taking the case off their hands.
- Solution-led: escalates with options and a clear read on cost and risk.
- Calm, fair, and decisive under pressure, comfortable owning a busy caseload and moving it at pace.
- Comfortable presenting data-led insight and recommendations to senior stakeholders.
Location
- London
Work Type
- Onsite
Experience Level
- Employee Relations Specialist
About the Company
- Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.
- Happy Humans: We bring energy to our work and create teams people enjoy being part of.
- No Assholes: We perform at a high level while treating colleagues and customers with respect.
- It's Our Business, Own It: Everyone takes responsibility and manages their work like it's their own business.
- Start With No: We challenge ideas, think commercially and focus on what truly creates value.
- Sky-High Ambitions: We set bold goals and expect people to keep raising the bar.
- The Best Argument Wins: Titles don't decide outcomes. We debate openly to reach the best decisions.