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About the Role
PH Jones is seeking a confident, organised, and customer-focused Business Customer Service Advisor for a 6-month contractor assignment. This role supports the delivery of Service & Repair and Installation contracts for Social Housing clients, ensuring work is planned, recorded, and progressed accurately against service levels.
Responsibilities
- Manage daily email communications with internal teams, customers, and clients.
- Log new customer calls accurately into relevant systems.
- Book customer appointments and support engineer scheduling to maximise productivity.
- Keep internal systems updated with clear, accurate, and timely information.
- Identify chargeable opportunities and apply correct charges to work orders.
- Support weekly and monthly valuation preparation.
- Complete a range of administrative tasks to support smooth operational delivery.
Requirements
- Previous administration experience within an office, customer service, or contact centre setting.
- Strong communication skills, both written and verbal.
- Confident and professional approach when dealing with customer and client enquiries.
- Good attention to detail and ability to keep information accurate across systems.
- Ability to prioritise workload and adapt when priorities change.
- Confidence using Microsoft Office, including Outlook, Word, and Excel.
- Positive, team-focused attitude and willingness to support colleagues.
- Must live within a reasonable commute of the Croydon office (ideally no more than 30 minutes travel).
Skills
- Communication skills
- Attention to detail
- Prioritisation
- Adaptability
- Microsoft Office (Outlook, Word, Excel)
Location
- Croydon
Work Type
- Office based
- Full-time
- 6-Month Contract
Experience Level
- Previous administration experience
Salary/Compensations
- £14.80 per hour
Benefits
- Weekly pay
- Opportunity to gain experience within a busy operational support environment
About the Company
- PH Jones has been at the heart of communities for over 50 years, partnering with local authorities and associations to support social housing across the UK.
- The company focuses on installing, upgrading, and repairing heating and electrical systems in social housing.
- PH Jones is committed to making the UK's social housing sector greener and more energy-efficient.
- The company is part of a larger energy group revolutionising how the planet is powered, aiming for an energy system not reliant on fossil fuels.