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About the Role
As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues.
Responsibilities
- Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and a broad suite of software applications
- Providing guidance and troubleshooting for commonly used applications, escalating complex issues to 2nd Line Support when necessary
- Managing user provisioning, permissions, and access requests in line with security protocols
- Assisting in continuity planning and liaising with external vendors for hardware and software support
- Working closely with internal teams, including 2nd and 3rd Line Support, to ensure seamless issue resolution and knowledge sharing
Requirements
- Experience in a service desk/first line support role
- Experience working in financial services
- Windows 11 and Microsoft 365 Suite of Applications
- Active Directory
- Microsoft Entra/Azure
- Microsoft Authenticator
- Microsoft Intune
Location
- London
Work Type
- 12-month fixed-term contract
About the Company
- Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs.
- Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management.
- Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.
- Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia.
- More information about Insight Investment can be found at: https://www.insightinvestment.com/corporate/
Equal Opportunity
- Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws.
- If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com