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About the Role
The Senior Manager, Commercial Operations, UKI EMEA oversees the day-to-day operational activity essential to sales and marketing productivity within the UK, Ireland, EU, and Middle East regions. This role involves collaborating with stakeholders across timezones to optimize operations, fill rates, and implement processes. The position leads a team focused on maximizing on-shelf inventory availability to support sales and marketing initiatives.
Responsibilities
- Manage a team’s day-to-day workflow and priorities across multiple regions to ensure an overall efficient operation.
- Own resolution of operational challenges that fall outside the norm, identifying corrective actions, and proposing process improvements to prevent recurrence.
- Forge strong relationships with local warehouse management teams to define day-to-day priorities, ensuring a smooth and timely flow of outbound orders.
- Own the sell-in cycle of new product launches and re-promotes, balancing risk and opportunity in under/over orders to ensure on-time-in-full delivery and sufficient inventory at points of sale, while avoiding excess inventory situations.
- Use visibility of customer stock levels to reduce over-ordering, stockpiling and RTV risk.
- Lead regular meetings with internal and external partners ensuring the smooth running of the Commercial Operations department, enhancing its impact on the overall business.
- Own resolution of recurring fill rate issues, deciding and directing corrective action across regions and teams for problematic SKUs and franchises.
- Oversee retail operations within the concession model, reviewing processes and proposing changes that streamline and strengthen processes.
- Ensure robust development plans for direct reports are in place.
- Drive continuous improvement by defining, implementing, and revising operational processes for the region.
- Position self as a reliable trustworthy point person to retailers and internal stakeholders on all matters operations related.
- Champion the use of AI to refine workflows and realise efficiencies.
Requirements
- 7+ years experience in an operational, customer supply chain or merchandising role, ideally within the cosmetics or beauty sector.
- Experienced in effectively interfacing with people at all levels within cross-functional teams.
- Competent operational and financial acumen.
- Demonstrates outstanding analytical, organizational, and time management skills.
- Self-driven solution seeker who thrives in a fast-paced environment.
- Position requires attention to detail, adaptability and high degree of collaboration.
- Excellent communication and interpersonal skills.
- Working knowledge of ERP software systems preferably NetSuite.
- Proficient with Microsoft Office, notably Excel.
- Ability to lead, inspire and develop a team.
- Ability to travel within the markets as needed.
Skills
- Attention to detail
- Strong communicator
- Collaborator
- Strategic thinking
- Adaptability
- Results-oriented
- Entrepreneurial mindset
- Ambitious
- Curious
- AI utilization
Location
- UKI EMEA
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises.
- Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare.
- Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more.
- Hourglass became part of the Unilever Prestige division in 2017.