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About the Role
Ensuring smooth operations of all systems in the retail store with guidance and direction from SME when on site for smart hands.
Responsibilities
- Setting up new POS equipment, ensuring proper integration, and performing routine maintenance to keep systems functioning optimally.
- Diagnosing and resolving issues related to POS hardware and software, including malfunctions, connectivity problems, and system failures.
- Applying software updates, installing new features, and ensuring compatibility with existing systems.
- Providing technical assistance to store staff and customers, answering questions, and resolving issues related to retail store operations.
- Managing and maintaining an updated stock or spare parts used as needed for repairs and maintenance.
- Working with store management and IT teams to prioritize maintenance needs and ensure system efficiency.
- Working with other support groups when on site as Smart Hands.
- Conducting health checks at assigned store locations.
Requirements
- 2-5 years experience in a retail support environment.
- Strong Communication Skills.
- Strong working knowledge of MS Office and basic business applications.
- Strong Customer Support Skills.
- A+, MCP, MCSE or equivalent certification desired.
- Basic knowledge of networks, telecom, and servers.
- Hands-on knowledge of MacOS & iOS devices.
- This role is subject to a post-offer Background Verification in accordance with the local country legislation.
Skills
- POS hardware and software (cash registers, scanners, printers, credit card processing systems).
- Identifying, diagnosing, and resolving technical issues efficiently.
- Interacting with customers to ensure polite, efficient, and responsive service.
- Proactive solution-driven approach.
- Interpersonal skills for discussing technical items with support teams and end-users.
- Problem-solving and root cause analysis.
- MS Office and basic business applications.
- MacOS & iOS devices.
Location
- Central London
- Occasional visits to other London Stores
Work Type
- Initial fixed term contract through to 31st July 2027
- Shift hours 8am-4pm and 12pm-8pm, Mon-Fri.
- Covers one weekend in three, with time off in the week.
Experience Level
- 2-5 years experience in a retail support environment.
Education Level
- A+, MCP, MCSE or equivalent certification desired.
About the Company
- A&O IT Group is a successful and growing global IT services provider delivering ‘fully managed’ IT solutions and cyber security services.
- Combines over 50 years of expertise and boasts an extensive global network.
- Privately owned and a trusted IT services partner to clients globally.
Equal Opportunity
- We encourage diversity and seek to attract individuals with unique backgrounds and perspectives.
- We are committed to building a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.
- Committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.