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About the Role
Expeditors is seeking a dedicated professional to build and manage a District Retention Program, focusing on customer relationships, revenue growth, and service consistency within the international logistics industry.
Responsibilities
- Build a District Retention Program covering all existing customers.
- Assist Product managers in developing product level retention programs.
- Facilitate monthly branch retention meetings.
- Build and protect consistency in branch and service offerings.
- Measure and analyze customer revenue trends and communicate findings.
- Ensure minimum call counts and reviews are completed per district goals.
- Drive incremental improvements in customer relationships.
- Grow revenue across multiple products and geographies.
Requirements
- Bachelor degree or equivalent business qualifications.
- Minimum four years Expeditors / industry experience.
- Ability to create, write, and articulate client business plans.
- Management skills to organize and coach a team.
- Demonstrated customer service and interpersonal skills.
- Knowledge of Expeditors operating systems, MS Excel, Visio, and Blueprint.
- Inquisitive and exploratory mind-set.
- Fluent in English and Japanese, with the ability to conduct business meetings, presentations, negotiations, and customer relationship management in Japanese.
- Native or near-native Japanese communication skills preferred.
Skills
- Client business plan creation and articulation
- Team organization and coaching
- Customer service
- Interpersonal skills
- Expeditors operating systems
- MS Excel
- Visio
- Blueprint
- Business meeting conduct
- Presentation skills
- Negotiation skills
- Customer relationship management
- Japanese language proficiency
Location
- Global
Work Type
- Full-time
Experience Level
- Minimum four years experience
Education Level
- Bachelor degree or equivalent
Salary/Compensations
- JPY 380000 - JPY 650000 monthly
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
About the Company
- Expeditors is a global logistics company headquartered in Seattle, Washington.
- A Fortune 500 company with over 19,000 employees in a worldwide network of over 350+ locations across six continents.
- Specializes in global supply chain management and international trade through customized solutions and integrated information systems.
- Focuses on professionalism, leadership, and a customer service-based approach.
- Promotes from within, with over 50 percent of employees having five or more years of tenure.
- Offers a unique compensation program designed for career growth.