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About the Role
We are looking for a senior leader to reset and evolve the Design function at Funding Circle. This role will partner with Product and Engineering leadership to define the operating model, take ownership of complex experience problems within regulatory constraints, and move design upstream to influence strategy and discovery. The goal is to set the standard for design excellence, support design talent, and drive significant improvements in customer problem-solving and business results.
Responsibilities
- Partner alongside our VP of Product and VP of Engineering to reset our operating model, taking joint accountability for how we build great solutions for our customers
- Take ownership of our hardest experience problems, working within heavy regulatory constraints to make the complex lending journey from application to servicing feel simple, honest, and joined up for time-pressured business owners
- Move design upstream to ensure it has a powerful voice in discovery and strategy, demonstrating the true value of design thinking rather than just rendering decisions that have already been taken
- Set the standard and mechanisms for design excellence across the company defining the format, cadence, and ownership needed to ensure we are proud of the experience we give to our customers
- Support, nurture, and hire the best design talent to successfully execute our strategy
- Act as a senior, hands-on leader who is able to actively steer, shape and deliver on our most important strategic bets
- Drive a significant improvement in how we solve our customers' problems and deliver the tangible business results that follow
Requirements
- Experience leading design in complex, highly regulated environments like fintech
- Skills in turning dense rules, Risk, and Compliance constraints into simple, intuitive journeys
- A strong partner to senior Product and Engineering leaders to shape strategy, scope work, and influence roadmaps
- Exceptional hands-on craft. You know what ‘good’ looks like and can coach senior talent to achieve it
- Commercial focus, using data and research to tie design directly to business outcomes
- A track record of building and developing design teams while evolving design operations
- Ability to take ownership of redesigning departmental workflows, using AI to automate complex tasks and drive operational efficiency
- Competently able to Identify high-impact AI use cases and implement advanced prompting techniques to solve multi-layered business challenges
Skills
- Design leadership
- Fintech design
- Regulatory environment navigation
- User journey simplification
- Product strategy
- Engineering partnership
- Design excellence standards
- Talent development
- Hands-on design craft
- Commercial acumen
- Data and research utilization
- Team building
- Workflow redesign
- AI implementation
- Advanced prompting techniques
Location
- London
Work Type
- Hybrid
- 3 days in the office
Experience Level
- Senior leadership
Salary/Compensations
- Competitive Salary
Benefits
- Benefit allowance tailored to individual needs
- Private medical and dental insurance
- Health assessments
- Access to a digital GP
- Life assurance
- Share schemes
- Financial coaching
- Dedicated annual learning allowance
- Electric car scheme
- Cycle-to-work scheme
- Season ticket loans
- Award-winning parental leave policies
- Support for fertility treatments
- Subsidised Just Eat lunches
About the Company
- We are on a mission to back UK small businesses by providing funding through a platform that uses data to secure loans in minutes.
- We combine the energy of a fintech start-up with the stability of a public company.
- We foster a high-performing, supportive team environment where members challenge, champion, and support each other.
- In the past year, businesses on our platform generated £7.2bn for the UK economy.
Equal Opportunity
- We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.