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About the Role
Lead the transition management of transactions from contract signing through to implementation handover, managing transition teams and end-to-end scheme flow. Translate priorities into delivery plans, allocate work, monitor performance, and escalate risks. Focus on external and commercial relationships with Employee Benefit Consultants (EBCs) and professional trustees, supporting new business and improving processes while ensuring client commitments are met. Collaborate across teams to design, implement, and embed new propositions.
Responsibilities
- Manage the day-to-day delivery of transition teams, setting priorities and overseeing scheme allocation.
- Deliver a consistent, high-quality transition experience for trustees, EBCs, and other stakeholders.
- Drive trustee communication and engagement, managing expectations according to scheme timelines.
- Ensure agreed controls and vetting requirements are completed for accurate data onboarding.
- Act as the operational point of contact for the Commercial team on prospective and in-flight transactions.
- Build and maintain effective working relationships across the EBC market, managing queries and escalations.
- Lead, coach, and support the management team, setting objectives and creating development opportunities.
- Manage the team’s contribution to commercial activity, including capability materials and client discussions.
- Oversee project and stakeholder management across all transitions through to final premium settlement.
- Review data cleanse extension requests and recovery plans, escalating material risks.
- Coordinate transition input to change and technology initiatives, ensuring operational requirements are met.
- Produce accurate and timely management information for operational governance and committees.
Requirements
- Proven planning and organizational skills to manage a varied portfolio, competing priorities, and team capacity.
- Ability to work independently and through others to tight deadlines with strong accuracy and attention to detail.
- Good understanding of the life and pensions industry, particularly DB pensions, the DB de-risking market, and the roles of EBCs and professional trustees.
- Strong influencing and relationship-management skills to work effectively with stakeholders.
- Excellent verbal, written, and interpersonal communication skills.
- Strong problem analysis, decision-making, and resolution skills with sound judgment on escalation.
- Strong operational, project, people, and stakeholder management skills.
- Experience in a transition, implementation, operations, or relationship management role within DB de-risking.
- Relevant experience within the DB pensions industry is essential.
- Experience of managing complex or large scheme transitions is desirable.
- Experience of working with trustees, EBCs, and commercial colleagues.
- Previous people-management experience in an operations, implementation, or customer service environment is beneficial.
Skills
- Planning
- Organizational skills
- Influencing
- Relationship management
- Verbal communication
- Written communication
- Interpersonal communication
- Problem analysis
- Decision-making
- Resolution skills
- Operational management
- Project management
- People management
- Stakeholder management
Location
- Reigate
- London
Work Type
- Hybrid
- Permanent
- 35 hours
Experience Level
- Experience in a transition, implementation, operations or relationship management role within DB de-risking
- Relevant experience within the DB pensions industry is essential
- Experience of managing complex or large scheme transitions is desirable
- Previous people-management experience in an operations, implementation or customer service environment is beneficial
Benefits
- Competitive salary
- Pension scheme
- Life assurance
- 25 days annual leave
- Additional day off for birthday
- Private medical cover
- Income protection
- Generous bonus scheme
- Opportunities to progress career
- Free access to Headspace app
- 24/7 employee assistance helpline
- Trained physical and mental health first aiders
- Variety of employee funded benefits
- Additional purchase options
About the Company
- We help people achieve a better later life.
- We are a fast-growing company helping customers enjoy the retirement they deserve.
- We offer a variety of market leading, award-winning products and services.
- We have a diverse team of over 1,250 purpose-led colleagues.
- We are on an exciting growth journey to become the UK’s most loved retirement expert.
Equal Opportunity
- Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making.
- Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
- We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.