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About the Role
Assets Protection (AP) teams function to keep our guests, team and brand secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing, and resolving theft and fraud to ensure product is available for our guest. They also build relationships inside and outside of Target, including store leaders and public safety officials, inclusive of law enforcement.
Responsibilities
- Greet guests with a smile, make eye contact, and initiate a warm, helpful interaction.
- Help guests find what they need and resolve issues to ensure a smooth shopping experience.
- End every guest transaction with a sincere thank you.
- Actively support team efforts and assist peers while maintaining a positive and respectful attitude.
- Adjust to business and guest needs to deliver an easy and inspiring guest experience.
- Promote a physical security culture by assessing and maintaining safe and secure standards throughout the store.
- Respond to and accurately document security incidents in a timely manner.
- Appropriately respond to guest issues to provide a safe and secure environment.
- Leverage de-escalation tactics and resources when responding to security incidents.
- Conduct merchandise theft recoveries and provide theft apprehension support as needed.
- Prevent theft and shortage at the front of store by performing merchandise receipt checks and communicating trends.
- Submit appropriate documentation in the case management system for all incidents.
- Understand and appropriately use Target's video surveillance system.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- Work in a safe manner at all times and report hazards.
Requirements
- Must be at least 18 years of age or older.
- High school diploma or equivalent.
- Meet any state or local licensure and/or other legal requirements.
- Welcoming and helpful attitude toward all guests and team members.
- Ability to communicate on multiple frequency devices and operate handheld scanners.
- Effective communication skills.
- Work both independently and with a team.
- Manage workload and prioritize tasks independently.
- Capability to remain focused and composed in a fast-paced environment.
- Climb up and down ladders.
- Apprehend subjects in accordance with company policy.
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
- Capable of working in and exposure to varying temperatures, humidity, and other elements.
- Ability to remain mobile for the duration of a scheduled shift.
Skills
- Crisis response
- Safety and crowd management
- De-escalation
- Physical security controls and culture
- Video surveillance system operation
- Case management systems
- Teamwork
- Flexibility
- Creative problem solving
- Communication on multiple frequency devices
- Handheld scanner operation
- Technology equipment operation
- Independent workload management
- Prioritization
- Composure in fast-paced environments
- Merchandise handling and movement
Location
- Store
Work Type
- Flexible work schedule
- Varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times)
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19.50 USD per hour
Benefits
- Financial benefits
- Education benefits
- Well-being benefits
About the Company
- Working at Target means helping all families discover the joy of everyday life.
- We bring that vision to life through our values and culture.
Equal Opportunity
- In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.