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About the Role
The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The role involves assessing client strengths and needs, planning a course of action, linking clients to services, counseling, and monitoring progress to ensure clients receive appropriate and professional information, advice, referrals, and advocacy for successful outcomes. May include supervision of direct care staff.
Responsibilities
- Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
- Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings and goals, updating the plan as required.
- Meet regularly with the client to assist in obtaining needed services/benefits to achieve their individual service plan goals.
- Provide supportive counseling to strengthen the client's ability to make appropriate life decisions.
- Document case management activities in accordance with agency and funder guidelines and procedures.
- Collect service data and participate in evaluation and quality assurance activities.
Requirements
- Demonstrated ability in verbal and written communication.
- Basic computer skills.
Location
- Bronx, NY
Work Type
- Full-time
Experience Level
- 2 years of relevant shelter experience (with High School Diploma or GED)
Education Level
- Associate’s degree or 60 college credits in Human Services field
- High School Diploma or GED
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- The Washington Avenue Apartments provides supportive housing to homeless, single adults diagnosed with a serious and persistent mental illness (SPMI) or diagnosed as mentally ill and chemically addicted (MICA).
- Additional units of supportive housing are dedicated to chronically homeless families, or families at risk of becoming homeless, in which the head of household suffers from a substance use disorder, a disabling medical condition, or HIV/AIDS.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.