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About the Role
As a Customer Service Technician, you will be an integral part of our service team, independently performing commissioning, maintenance, and repair work on Bosch Thermotechnology products after comprehensive theoretical and practical training. Your responsibilities will include working with heat pumps, split air conditioners, gas/oil heating systems, and control devices in existing system configurations across multiple brands (Buderus and Bosch Junkers). You will serve as a competent point of contact for our customers, utilizing your analytical and technical skills to measure, test, and self-regulate thermotechnology products, as well as handling complaints. You will start your assignments from your place of residence and will be provided with a fully equipped service vehicle, responsible for its tool and spare parts inventory, along with modern IT equipment.
Responsibilities
- Perform independent commissioning, maintenance, and repair work on Bosch Thermotechnology products.
- Work with heat pumps, split air conditioners, gas/oil heating systems, and control devices.
- Provide service for multiple brands including Buderus and Bosch Junkers.
- Act as a competent point of contact for customers.
- Measure, test, and self-regulate thermotechnology products.
- Handle customer complaints.
- Manage tool and spare parts inventory for the service vehicle.
Requirements
- Completed vocational training, preferably in mechatronics, refrigeration technology, electrical engineering, heating installation, or a related field.
- Customer service experience with expertise in heating technology, control technology, renewable energies, and system hydraulics is desirable.
- Good PC skills.
- Structured, independent, and meticulous approach.
- Self-reliant, customer-oriented, and strong communication skills.
- Very good German language skills.
Skills
- Heating technology
- Control technology
- Renewable energies
- System hydraulics
- PC skills
- Customer service
- Analytical skills
- Technical skills
- Communication skills
Location
- Greater Berlin area and surroundings
- Work from home
Work Type
- Full-time
- Permanent position
Education Level
- Vocational training in mechatronics, refrigeration technology, electrical engineering, heating installation, or related field
Salary/Compensations
- Attractive remuneration including holiday and Christmas bonus
Benefits
- Comprehensive training and extensive training program
- Well-equipped service vehicle and modern IT equipment (laptop, smartphone)
- Employee discounts
- Attractive company pension plan
About the Company
- Buderus operates a specialized wholesale network for heating and installation technology with over 50 branches in Germany.
- As a strong and successful brand within the Bosch Home Comfort Group, part of the Bosch Group, we have stood for advanced, professional heating technology and reliable service for perfect comfort for over 275 years.
Equal Opportunity
- Diversity and inclusion are not trends but are firmly anchored in our corporate culture. Therefore, we welcome all applications: regardless of gender, age, disability, religion, ethnic origin, or sexual identity.