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About the Role
The Hospitality & Events Manager will own the end-to-end planning and delivery of bespoke guest management programmes at Formula 1 races. This role translates commercial objectives into premium, seamless guest experiences that reflect the Williams brand, acting as the primary point of contact for partners.
Responsibilities
- Organise and deliver end-to-end guest management programmes for allocated races.
- Develop comprehensive guest programme proposals aligned to partner objectives and budgets.
- Manage the end-to-end guest journey from pre-event planning through to post-event delivery.
- Utilise guest registration portals to gather guest data, manage communications, and produce personalised itineraries.
- Maintain and update guest itineraries in real time during race weekends.
- Act as the primary point of contact for partners regarding guest programme delivery.
- Source and manage accommodation solutions for guest programmes.
- Manage hotel rooming lists, guest lists, and on-site guest requirements.
- Work with suppliers to procure and manage in-country transport.
- Coordinate complex travel and logistics schedules.
- Source and book dinner reservations and venues.
- Plan and deliver bespoke dinners and events with partners.
- Liaise with internal teams and external suppliers to ensure activations meet brand and quality standards.
- Procure custom gifting, managing production, freight, and delivery timelines.
- Manage relationships with key suppliers, ensuring service delivery meets agreed standards.
- Track programme budgets accurately and ensure compliance with financial processes.
- Attend allocated races and manage the full guest programme on site.
- Oversee suppliers, transport providers, hotels, and venues on site.
- Deliver high-touch guest hosting, ensuring a premium and seamless experience.
- Resolve issues proactively and calmly in a fast-paced, high-pressure environment.
- Work closely with the wider Hospitality & Events team to ensure alignment across programmes.
- Collaborate with internal stakeholders across Partnerships, Marketing, Operations, and Finance.
- Deliver end-to-end guest management programmes to the highest standard.
- Maintain exceptional levels of accuracy, organisation, and attention to detail.
- Manage budgets responsibly and in compliance with processes.
- Act as a professional, confident, and trusted ambassador for Williams.
- Ensure understanding of and compliance with health and safety obligations.
- Work in line with Williams Values & Behaviours.
- Identify opportunities for continuous improvement in guest experience delivery.
- Adhere to brand rules and maintain high standards of department presentation.
- Work to quality standards and contribute ways to continuously improve department and personal performance.
- Ensure understanding of cost cap rules and requirements.
Requirements
- Proven experience in hospitality, events, guest management, or travel management (6+ years).
- Experience delivering complex, high-touch guest programmes.
- Experience managing budgets and working within defined processes.
Skills
- Guest management
- Event planning
- Budget management
- Supplier management
- Logistics coordination
- Communication
- Attention to detail
- Problem-solving
Location
- London
- Grove
Work Type
- Full-time
Experience Level
- 6+ years
Salary/Compensations
- GBP 0
About the Company
- For almost 50 years, Atlassian Williams F1 Team has been at the forefront of one of the fastest sports on the planet, being one of the top three most successful teams in history competing in the FIA Formula 1 World Championship.
- The British squad boasts 16 F1 World Championship titles to its name.
- Since its foundation in 1977 by the eminent, late Sir Frank Williams and engineering pioneer Sir Patrick Head, the team has won nine Constructors’ Championships.
- The team has made history before and is out to make it again with a long-term mission to evolve and return to the front of the grid.
Equal Opportunity
- Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion.
- We are happy to discuss reasonable job adjustments.