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About the Role

As the Director of Content & Publishing Operations, you will lead a dynamic, high-performing team responsible for global content operations, including editing, design, translation, platform usability, and multimedia. This role involves producing and publishing research content, driving the evolution of tools and systems, and setting a 3-year strategic plan with clear goals and budgets, while fostering a positive culture across globally distributed teams.

Responsibilities

Set strategic direction, operating objectives, and performance standards for the global function.
Develop long-term workforce planning, succession strategies, and capability development initiatives.
Define and evolve the strategic operating model and organizational design.
Ensure structures, workflows, governance, systems, and resource allocation align with business priorities and growth requirements.
Own operational risk management by proactively identifying capacity, delivery, process, technology, and organizational risks.
Implement mitigation strategies to ensure business continuity.
Oversee operational transformation initiatives that drive improvements across processes, systems, and ways of working.
Enhance quality, efficiency, and scalability.
Partner with senior stakeholders across Research, Consulting, Technology, Finance, and Operations.
Influence priorities, investment decisions, and organizational change initiatives.
Establish operational governance, performance frameworks, KPIs, and reporting mechanisms.
Drive accountability, transparency, and informed decision-making.
Provide inspirational leadership to managers and team leads.
Foster a high-performance culture focused on engagement, development, and operational excellence.
Support on-time delivery of high-quality, differentiated research projects—both syndicated and consulting—that exceed client expectations.

Requirements

Proven ability to operate at both strategic and operational levels with a track record in evolving and overseeing content production processes.
Experience with modern content management systems, analytics tools, and AI solutions.
Understanding of how technology transforms operations.
Demonstrated ability to manage multiple complex initiatives simultaneously.
Strong experience navigating matrix organizations, building consensus across diverse teams, and interacting confidently with senior stakeholders.
Previous exposure to research content, ICT industry intelligence, or research processes and methodologies.
In-depth knowledge of business processes that deliver content efficiently and cost-effectively at high quality.
Excellent presentation, written, and verbal communication abilities with executive presence and attention to detail.
Experience with vendor governance and strong negotiation skills.
Solid quantitative analysis capabilities.

Skills

Content creation
Content delivery
Content strategy
Content production
Editing
Design
Translation
Platform usability
Multimedia
Research content publishing
Tools and capabilities evolution
Systems and processes evolution
Strategic planning
Budget management
Workforce planning
Succession planning
Capability development
Organizational design
Workflow optimization
Risk management
Continuous improvement
Stakeholder management
Performance management
KPI development
Team leadership
Project delivery
Content management systems
Analytics tools
AI solutions
Vendor management
Negotiation
Quantitative analysis

Location

240 Blackfriars, London

Work Type

Hybrid
Remote

Experience Level

Director

Benefits

Welcoming culture with in-person and online social events
Charity day participation
Active diversity and inclusion networks
Up to four days per year to volunteer
Charity match funding
Bespoke training and learning opportunities
Mentoring platforms
On-demand access to thousands of courses on LinkedIn Learning
Internal job move support
25 days annual leave, rising to 27 days after two years
Birthday leave day
Up to four weeks per year to work from almost anywhere
Flexible personal benefits
Company-funded private medical cover
ShareMatch scheme with free matching shares
Strong wellbeing support through EAP assistance
Mental health first aiders
Healthy living subsidy
Access to health apps
Global awards and kudos programmes
Opportunity to collaborate with international teams

About the Company

Informa TechTarget informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.
With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.
Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients.
We provide our customers with trusted information that shapes the industry and informs investment, intelligence and advice that guides and influences strategy, advertising that grows reputation and establishes thought leadership, custom content that engages and prompts action, and intent and demand generation that more precisely targets and converts.
Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices.
Omdia, part of Informa TechTarget, Inc. (Nasdaq: TTGT), is a leading technology research and advisory group.
With deep expertise in technology markets, grounded in insightful conversations with industry leaders and supported by hundreds of thousands of data points, Omdia's strategic market intelligence is our clients' competitive advantage.
From R&D to ROI, we identify the most promising opportunities to drive the industry forward.
Our more than 300 analysts and consultants cover more than 200 technology markets across 25 global research locations, delivering deep, actionable insight across sectors like AI, cybersecurity, channel, semiconductors, telecoms, consumer tech, and more.
Whether advising on product strategy, market entry, or competitive positioning, Omdia helps tech leaders make decisions that matter.

Equal Opportunity

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.