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About the Role
The Onsite AV Conference Support Tech - II provides onsite technical support, operation, and maintenance of audiovisual (AV) and IT systems at a customer location. This role ensures systems operate reliably and meetings, conferences, and events receive seamless technical support by setting up and operating AV systems, troubleshooting and resolving technical issues, performing preventive maintenance, and providing live support.
Responsibilities
- Set up, configure, operate, and support AV/IT equipment for meetings, conferences, and events, including video conferencing, microphones, displays, projection, and audio systems.
- Provide Level 2 technical support by troubleshooting and resolving AV/IT issues to minimize meeting and event disruptions.
- Coordinate with customers, event teams, IT staff, and other technical resources to understand requirements and provide appropriate AV support.
- Support scheduled events, large meetings, and last-minute technical requests.
- Troubleshoot, test, repair, and adjust integrated AV/IT and control systems.
- Perform preventive maintenance and routine system testing to support equipment reliability.
- Document technical issues, repairs, resolutions, and service activity.
- Review and manage open support tickets and service requests.
- Provide technical guidance and assistance to Level 1 technicians and end users as needed.
- Coordinate with vendors or service providers when additional repair or specialized technical support is required.
- Follow company and customer safety requirements.
- Perform other duties as assigned.
Requirements
- High school diploma or GED required; associate degree or technical training in AV, IT, or a related field preferred.
- 2+ years of technical or onsite support experience in the AV/IT industry.
- AVIXA CTS certification or ability to obtain it within one year.
- Experience supporting meetings, conferences, events, or other customer-facing AV environments.
- Working knowledge of Windows and Apple environments and computer networking.
- Experience operating and troubleshooting video conferencing, audio, display, projection, and integrated AV systems.
- Experience with AV control systems such as Crestron, AMX, or Extron preferred.
- Familiarity with network-based AV technologies preferred.
- Strong customer service, communication, organization, and problem-solving skills.
- Schedule may vary based on customer needs, including occasional weekend work.
- Ability to stand, walk, sit, kneel, and crouch as required.
- Ability to lift and carry up to 50 pounds with assistance.
- Ability to work in varying environmental conditions.
Skills
- AV/IT systems operation and technical support
- Conference, meeting, and event technology support
- Technical troubleshooting and issue resolution
- Audio, video, and control system support
- Video conferencing and collaboration systems
- Computer systems and network fundamentals
- Preventive maintenance and system testing
- Customer-focused service delivery
- Technical documentation and service reporting
- Cross-functional and vendor collaboration
- Problem-solving and attention to detail
- Time management and prioritization
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years of technical or onsite support experience
Education Level
- High school diploma or GED
- Associate degree or technical training in AV, IT, or a related field preferred
Benefits
- Competitive compensation plan
- Health, dental, and vision benefits
- 401(k) retirement plan with employer match
- Up to 3 weeks of vacation and 7 days of sick time off, both prorated
- 10 Paid Holidays
- 8 hours to volunteer on your favorite cause
- Opportunities for professional growth and development
- Collaborative and innovative work environment
About the Company
- Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients.
- We pride ourselves on innovation, technical expertise, and a commitment to excellence.
Equal Opportunity
- Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.
- We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity.
- We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.