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About the Role
Serco is seeking a Governance & Assurance Manager to enhance privacy governance, assurance, and controls across Serco UK. This role is crucial for establishing the necessary structure, evidence, and management information to demonstrate effective privacy oversight within a complex organization. Reporting to the Data Protection Officer, you will lead governance forums, assurance activities, risk reporting, and compliance monitoring, while ensuring the business maintains clear ownership of daily privacy compliance.
Responsibilities
- Manage Privacy Steering Committee meetings and other governance forums, including papers, actions, and decision records.
- Deliver the annual Privacy Assurance Programme, coordinating control reviews, compliance assessments, and thematic assurance activity.
- Maintain privacy risk, issue, and control action tracking, escalating material concerns through agreed routes.
- Develop clear KPIs, KRIs, dashboards, and executive reporting across governance, assurance, training, RoPA, DPIAs, Data Subject Rights, and breach management.
- Coordinate audit evidence, attestations, and closure of assurance actions, ensuring a clear and accessible audit trail.
- Define and monitor performance measures for Data Privacy Leads and Data Protection Champions, including network coverage and capability.
- Own privacy training standards and competency frameworks, working with HR and Learning & Development to strengthen organizational capability.
- Provide objective oversight and practical challenge without taking over first-line operational accountability.
Requirements
- Experience in governance, compliance, risk, internal audit, assurance, or data protection within a complex organization.
- A good understanding of UK GDPR, the Data Protection Act 2018, controls, risk management, and compliance monitoring.
- Experience coordinating assurance reviews, control testing, audit evidence, and action closure.
- Strong capability in producing concise senior-level management information, dashboards, and governance papers.
- The credibility to influence and constructively challenge stakeholders across multiple functions without direct authority.
- A practical, evidence-led approach with strong judgment, organization, and delivery discipline.
Location
- London, SW1E 5JL
Work Type
- Hybrid
- Full Time
- Permanent
Salary/Compensations
- £70,000 - £80,000
Benefits
- Company car
- Private healthcare
- Bonus scheme of 5% on target
- Flexible working considered
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
About the Company
- At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Equal Opportunity
- We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).