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About the Role
Lead and improve the operational privacy services that support Serco UK, owning frameworks and service standards for Data Subject Rights, data breach management, DPIA governance, privacy by design, and operational business queries. Ensure processes are clear, measurable, consistently applied, and responsive, escalating novel, sensitive, or high-risk matters appropriately. This is a hands-on leadership opportunity to translate legal and compliance expectations into practical services and guidance.
Responsibilities
- Own and continuously improve the Data Subject Rights operating model, including standards, escalation routes, performance monitoring, and quality assurance.
- Maintain the data breach management framework and support consistent triage, assessment, documentation, and lessons learned.
- Lead DPIA governance, templates, workflows, adviser support, and quality assurance, embedding privacy by design into new and changing activity.
- Provide substantive operational privacy guidance for queries escalated through the Privacy Office triage process.
- Maintain practical frameworks, playbooks, guidance, and process documentation for business teams and the privacy network.
- Monitor operational MI across DSRs, breaches, DPIAs, and business queries to identify risks, capacity pressures, and improvement priorities.
- Work closely with Governance & Assurance, Information Governance, Legal, HR, IT, and operational teams.
- Escalate precedent-setting, high-risk, or regulatory matters to the Data Protection Officer with clear evidence and options.
Requirements
- Experience managing operational privacy, compliance, legal operations, information governance, risk, or assurance processes.
- Strong practical experience of Data Subject Rights, breach management, and/or DPIA processes.
- A good working knowledge of UK GDPR, the Data Protection Act 2018, and operational privacy requirements.
- Experience creating and improving frameworks, procedures, guidance, templates, and service standards.
- The judgement to manage complex stakeholder queries and recognise when sensitive matters require escalation.
- Strong reporting, prioritisation, and continuous improvement capability in a demanding operational environment.
Location
- London, SW1E 5JL
Work Type
- Hybrid
- Full Time
- Permanent
Salary/Compensations
- £70,000 - £80,000
Benefits
- Company car
- Private healthcare
- Bonus scheme of 5% on target
- Flexible working considered
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts (cinema, Merlin Entertainment, online shopping, mobile phone plans, leisure centre memberships)
- Employee Assistance Programme
- Simply Health Cash Plans
- A wealth of career development training (role specific training, leadership coaching, formal study)
About the Company
- At Serco, everyone plays a vital part in delivering essential public services that make a real difference.
- As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on.
- Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Equal Opportunity
- As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.
- We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).