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About the Role
Whatnot is seeking an experienced Product Manager, Payments to lead the strategy and execution of the core payments platform and experiences. This role will own the systems that process billions in annual GMV, enabling buyer payments and seller payouts globally. You will work across the full payments stack, partnering with various teams to deliver growth-driving capabilities while maintaining financial controls and managing risk.
Responsibilities
- Own the product vision and roadmap for Payments, balancing short-term wins with long-term platform investments.
- Translate stakeholder needs into clear product strategies and scalable systems.
- Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy.
- Drive execution across multiple workstreams, coordinating backend payments systems, payment integrations, and frontend UX.
- Build the financial data foundation, including ledger systems for reporting, seller tools, and accurate month-end closes.
- Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance and manage risk.
- Establish metrics and experimentation frameworks to validate performance and improve outcomes.
Requirements
- 10+ years of product management experience with significant focus on payments products and platforms.
- Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies.
- Deep familiarity with processors like Stripe, Braintree, Adyen, or similar.
- Strong product leadership, including setting strategy and influencing cross-functional partners.
- Deep understanding of financial data, reconciliation, and reporting.
- Demonstrated ability to work in ambiguous, fast-paced environments.
- Proven track record using data and experimentation to inform product decisions.
- Strong product discovery and execution skills.
- Excellent cross-functional communication skills.
- High empathy for users and stakeholders.
- Experience in a marketplace or multi-sided platform where payments, incentives, and marketplace dynamics are tightly coupled (Nice to have).
Skills
- Payments products and platforms
- Card/alternative payments
- Payouts
- Refunds
- Chargebacks
- Ledger systems
- Financial data
- Reconciliation
- Reporting
- Product strategy
- Product roadmap
- Metrics definition
- Experimentation frameworks
- Product discovery
- Product execution
- Cross-functional communication
Location
- San Francisco
- Seattle
- Los Angeles
- New York City
Work Type
- Remote
- Co-located
Experience Level
- 10+ years of product management experience
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work
About the Company
- Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
- We're building live commerce at a scale that's never been done in the West.
- We are one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- We enable anyone to turn their passion into a business and bring people together through commerce.
Equal Opportunity
- Whatnot is proud to be an Equal Opportunity Employer.
- We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
- We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.