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About the Role

DXC's Insurance Software and BPS (ISB) helps insurers modernize and run core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. As a Performance Management Specialist, you will work collaboratively within the Performance Improvement Team to develop innovative best practice claims management strategies to drive improved business performance, aligning with corporate objectives and maximizing remuneration.

Responsibilities

Assist in realizing organization goals by aligning processes and driving efficient results.
Assist in translating business plans into action plans, monitoring and reviewing plans through to completion.
Assist in identifying, analyzing, and improving business processes to meet current goals and identify new ones that aim to improve profit and performance.
Where appropriate, assist in re-engineering processes to reduce cost and cycle time and improve the quality of production and service.
Analyze scheme and DXC performance data to identify performance against remuneration objectives and areas for improvement and opportunity.
Participate and contribute to the development of new initiatives, strategies, and processes to assist achieve gains in business performance, working with Continuous Improvement Team.
Assist the Senior Management Team with planning and strategic orientation.
Provide direction to staff members regarding selected components and aspects of their work, as required.
Provide training, coaching and mentoring to assist employees reach their objectives, and enable progression and potential.

Requirements

Understanding the Workers Compensation Legislation, regulations and guidelines.
String understanding of the governing standards of practice.
Strong understanding and Agent remuneration drivers.
Highly experienced in GWCC, CRM salesforce, QLIK reporting and other scheme systems including but not limited to Kofax, Payments Plus etc.
Excellent oral and written communication skills.
Highly developed self-management and organisation skills.
Continuous improvement and initiative – including flexibility and ability to adapt to change.
Effective consultation, negotiation and influencing skills.
Innovation and the ability to think laterally.
Strong analytical skills.
Problem solving and decision making.
Relationship building.
Customer service focus.

Benefits

Extensive resources to support your onboarding and continual development including DXC University.
Reward for referring friends and family to work at DXC.
Flexible leave options, including purchased leave.
Charitable and emergency services volunteer days.
Employee Assistance Program.
Novated leasing.
Discounted health insurance.
Paid parental leave.
Many other discounts.

About the Company

DXC is committed to building better futures for our customers, colleagues, environment, and communities.
We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
We put this to action developing and implementing societal initiatives within our Social Impact Practice.
#WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
We stand by the ‘bring your whole-self to work’ philosophy.
It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.