Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Product Manager (Business Process Management) - Business Support Development Department(BSD) role.

Rezi rewrites your resume against Rakuten's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Product Manager (Business Process Management) - Business Support Development Department(BSD) posting at Rakuten — free, in seconds.

About the Role

We are seeking a Product Manager to lead the development of our new BPM foundation and AI-driven applications. You will translate deep operational insights into tangible product solutions, bridging the gap between business needs and engineering possibilities.

Responsibilities

Lead the planning, development, and promotion of BPM solutions and AI-driven applications.
Define roadmaps and prioritize backlogs based on business goals and operational strategies.
Identify "true" pain points through stakeholder interviews and operational observation.
Analyze process data to identify bottlenecks and translate them into system requirements.
Collaborate with engineering teams to balance technical feasibility with business value.
Lead the implementation of generative AI and workflow automation features.
Act as a bridge between operational departments and engineering teams.
Manage complex stakeholder relationships and report on progress, risks, and ROI to leadership.
Monitor KPIs post-release and drive continuous improvements based on data and user feedback.

Requirements

3+ years of experience in product management or equivalent roles.
Proven experience in gathering requirements, defining specifications, and identifying problems based on user/stakeholder feedback.
Experience in translating business challenges into actionable solutions and driving projects forward.
Experience collaborating with engineering teams to launch and develop products.
Strong foundation in product planning and project management.
Excellent communication skills and the ability to collaborate effectively across technical and non-technical teams.
Strong problem-solving skills and the ability to structure complex business processes.
Proactive and collaborative mindset with a focus on self-driven problem identification.
Business-level proficiency or above in both Japanese and English.
Experience in developing enterprise products such as BPM, ERP, or CRM.
Experience in planning and implementing products utilizing AI, Machine Learning, or Generative AI.
Experience with data analysis (SQL, BI tools, etc.), KPI design, and effectiveness verification.
Product management experience in E-commerce platforms or B2B SaaS.
Experience in improving productivity through business process analysis.
Ability to translate complex business requirements into technical specifications.
Experience in resource and progress management for projects.

Skills

Product Management
BPM
AI
Generative AI
Workflow Automation
Data Analysis
SQL
BI Tools
KPI Design
E-commerce
B2B SaaS
Business Process Analysis
Project Management
Communication
Problem-Solving

Location

Tokyo

Work Type

Full-time

Experience Level

3+ years of experience in product management

About the Company

Rakuten Group, Inc. is a global leader in internet services, empowering people and society through innovation. We provide a wide range of services including E-commerce, Travel, Digital Content, Fintech, and Professional Sports.
The Business Process Solutions Development Department (BSD) is a development organization that supports the diverse business operations and systems of the Rakuten Group by leveraging products, AI, and data. We provide the foundation to optimize complex business processes and accelerate business growth.
Our team specializes in the DX of "back-office operations" that underpin our E-commerce business. We are currently leading a new initiative to build a BPM (Business Process Management) solution and AI-driven applications, moving beyond simple digitalization to fundamentally transform how we operate.
Our mission is to partner closely with engineers to redefine complex E-commerce back-office operations through the power of our products. By integrating advanced workflow automation with AI-driven decision support, we are creating solutions that drastically improve operational efficiency and quality.
We actively integrate AI into our development processes, creating a challenging environment where we implement the "future of back-office operations" at the heart of a massive E-commerce business.