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About the Role

Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations.

Responsibilities

• Install/service equipment at customer locations across US
• Able to work flexible shifts and adapt to changing work schedules
• Ensure the job site operates to Velocity and customer standards
• Effectively and professionally communicate and interact with internal and external customers such as the status of the work order or other important information
• Troubleshoot and diagnose managed devices
• Repair, maintain, and install telecommunications infrastructure
• Responsible for managing helper technicians and ensuring they follow all established processes
• Display professional presentation at all times at customer sites
• Complete and maintain administrative tasks/paperwork such as timesheets and expense reports
• Complete additional tasks as required

Requirements

• Minimum High School Diploma/GED
• Minimum of 2 years steady work experience
• Able to obtain certifications required for aerial lifts
• Must have valid drivers license and able to be insured
• Able to repetitively push, pull and lift up to 50 pounds independently
• Knowledge of hand tools and power tools
• Minimum of 2 years experience customer service preferred
• Willingness to travel 95% up to and including consecutive overnight stays
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position.

Skills

• Travel
• Comfortable with heights, ladders, or confined spaces
• Efficiently use basic tools
• Basic construction skills
• Customer service focus
• Interact with others professionally
• Problem solving
• Facing new challenges
• Utilizing remote support
• Terminate/install/trace various forms of cable such as Cat5, Cat6, Coax, and other forms of cabling
• Self-motivated
• Ability to work in a fast-moving environment to complete assigned tasks within the given time

Location

• Local area

Work Type

• 95% travel
• Full-time

Experience Level

• Minimum of 2 years steady work experience
• 2 years in installation, field services or similar background
• Minimum 1-year low voltage experience

Education Level

• High School Diploma/GED

Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About the Company

• Velocity is a fast-paced company with an open-door environment.
• We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow.
• We are an energetic bunch — eager to succeed and have lots of company pride.
• We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
• As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business.
• Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business.
• Velocity serves thousands of Fortune 500 companies across various industries.
• With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force.
• To learn more, please visit https://velocitymsc.com/careers/

Equal Opportunity

• Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive.
• Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique.
• This strengthens our connections with our team members, customers, and communities.
• Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
• Velocity is an active participant with E-Verify.