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About the Role
The Assistant Manager motivates, instills accountability, and drives success while maintaining a Culture of Activating Awesome. This role provides leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.
Responsibilities
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
- Assist in hiring, retention of staff, coaching, discipline, and ensure execution of staff training programs.
- Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet business needs and maximize the customer experience.
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
- Ensure execution of all employee recognition and incentive programs as directed.
- Assist with inventory and controlling expenses.
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property inspections.
- Maintain a safe, clean, and secure environment for all guests and staff.
- Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
- Perform other duties as assigned.
Requirements
- Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
- 1+ year supervisory or management experience required.
- Ability to pass a thorough background check.
- CPR/First Aid Certification is preferred.
- Must be a Brand Ambassador and Culture Champion.
- Demonstrated ability of developing team members in areas of responsibility.
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
- Computer skills essential — Microsoft Office (Excel, Word, PowerPoint).
- Professional grooming and conduct must be constantly displayed to set an example for staff.
- Ability to enthusiastically interact with others.
- Adaptability, flexibility, and general enthusiasm for the business.
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
- Willing to learn and adapt to changes or challenges.
- Ability to establish working relationships with all employees, management, and vendors.
- Exercise good judgment in decision-making.
- Appreciation of diversity (thought, ethnic, gender, etc.).
- Must be able and willing to work weekends, evenings, and holidays.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast-paced environment with distracting conditions.
- Move about facility and stand for long periods of time.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Must have regular and predictable attendance.
Skills
- Customer service
- Leadership
- Supervision
- Hiring
- Retention
- Coaching
- Discipline
- Training
- Scheduling
- Staffing
- Motivation
- Inventory management
- Expense control
- Operations management
- Safety and security
- Attention to detail
- Microsoft Office (Excel, Word, PowerPoint)
- Communication skills
- Decision-making
- Adaptability
- Flexibility
- Enthusiasm
Work Type
- Full-time
Experience Level
- 1+ year supervisory or management experience
About the Company
- Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment.
- The Dallas-based entertainment company pioneered the indoor adventure park concept and is the largest adventure park operator in the world.
- Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Equal Opportunity
- Urban Air [Location] is an equal opportunity employer.