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About the Role
Serve guests efficiently with food and drink at the Urban Air Café, working in the kitchen and/or service area, cashiering, cooking, and preparing food with a sense of urgency and high standards of guest service.
Responsibilities
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations; upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Perform other duties as tasked by Leadership
Requirements
- Minimum of High School Diploma or equivalent required
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
- Have a friendly and engaging personality
- Good written and verbal communicator
- Able to work under pressure
- Comfortable working with members of the public
- Able to initiate conversations and provide a sincere welcome
- Enjoy providing good service
- Willingness to learn, take instruction and work under own initiative
- Support other team members
- Able to multitask
- An effective, well-organized and efficient team player
- Strong sense of discipline and urgency
- Hold oneself accountable for high personal standards of conduct and professionalism
- Work days, nights, and/or weekends as required
- Work in a noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs.
Skills
- Guest relations
- Guest care
- Product knowledge
- Menu selection
- Stock management
- Queue management
- Upselling
- Cleaning
- Dishwashing
- Trash removal
- Complaint handling
- Food preparation
- Food storage
- Stock rotation
- Health code compliance
- Kitchen organization
- Communication
- Teamwork
- Multitasking
Location
- Urban Air Austin (South)
Work Type
- Full-time
- Part-time
Experience Level
- Previous restaurant/quick service experience preferred
Education Level
- High School Diploma or equivalent
- Some College preferred
About the Company
- Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment.
- The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world.
- Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Equal Opportunity
- Urban Air Austin (South) is an equal opportunity employer.