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About the Role
The Café Manager oversees the operations of the Urban Air Café and guides Team Members. This is a hands-on role involving kitchen and service area work, cooking, preparing, and serving food. The role requires working with urgency while maintaining friendliness and support.
Responsibilities
- Support the proper execution of all processes, systems, and standards.
- Ensure all deliveries are received correctly and logged.
- Maintain effective inventory control, storage, and rotation to minimize wastage.
- Manage the Café Team, ensuring they always work to the expected standards.
- Adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate.
- Train Café staff in preparing the full menu and front-of-house staff in preparing drinks and ready-to-eat foods to the required standard.
- Set and maintain high standards for Café staff regarding punctuality, attendance, attitude, cleanliness, and hygiene, including a regular deep clean schedule.
- Maintain a clear, well-organized, and easy-to-access Café.
- Handle guest concerns regarding the Café.
- Participate in regular staff meetings and training.
- Perform other duties as tasked by the General Manager.
Requirements
- Minimum of a high school diploma or equivalent required; some college preferred.
- Minimum of two (2) years of previous F&B experience (quick service and/or restaurant experience).
- 1-3 years of management experience in the hospitality field preferred.
- Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment.
Skills
- Ability to lead, motivate, and empower Team Members.
- Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
- Ability to take initiative.
- Excellent interpersonal and communication skills.
- Ability to recognize problems and problem-solve.
- Ability to set goals and convert plans into action.
- Ability to see patterns in performance and strategize solutions.
- Exercise good judgment in decision making.
- Open to feedback and self-improvement.
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
- Serve as a role model by demonstrating and upholding Urban Air policies and standards.
- Cooking
- Food preparation
- Food service
- Inventory control
- Staff training
- Guest relations
Work Type
- Full-time
Experience Level
- Management experience
- 2+ years F&B experience
Education Level
- High school diploma or equivalent
- Some college preferred
About the Company
- Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment.
- The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world.
- Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Equal Opportunity
- Urban Air Austin (South) is an equal opportunity employer.