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About the Role
The Assistant General Manager motivates, instills accountability, and drives success while maintaining a Culture of Activating Awesome. This role provides leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.
Responsibilities
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
- Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
- Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet the needs of the business and maximize the customer experience.
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
- Ensure execution of all employee recognition and incentive programs as directed.
- Assist with inventory and controlling expenses.
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
- Maintain a safe, clean and secure environment for all guests and staff.
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
- Other duties as assigned.
Requirements
- Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
- 3+ years’ supervisory or management experience required.
- Ability to pass a thorough background check.
- CPR/First Aid Certification is preferred.
- Demonstrated ability of developing team members in areas of responsibility.
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
- Professional grooming and conduct must be constantly displayed to set an example for staff.
- Ability to enthusiastically interact with others.
- Adaptability, flexibility, general enthusiasm for the business.
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
- Willing to learn and adapt to changes or challenges.
- Ability to establish working relationships with all employees, management, and vendors.
- Exercise good judgment in decision-making.
- Appreciation of diversity (thought, ethnic, gender, etc.).
- Must be able and willing to work weekends, evenings and holidays.
Skills
- Brand Ambassador and Culture Champion!
- Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
- Strong communication skills
Location
- Austin (South)
Work Type
- Full-time
Experience Level
- 3+ years’ supervisory or management experience
About the Company
- Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment.
- The Dallas-based entertainment company pioneered the indoor adventure park concept and is the largest adventure park operator in the world.
- Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Equal Opportunity
- Urban Air Austin (South) is an equal opportunity employer.