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About the Role
The Café Lead is responsible for overseeing the daily responsibilities of the Urban Air Café and guiding Team Members. This is a hands-on role requiring cooking, preparing, and serving food while maintaining a friendly demeanor and supporting the team.
Responsibilities
- Support the proper execution of all processes, systems, and standards.
- Ensure all deliveries are received correctly and logged in the event the Café Manager is not present.
- Maintain storage and rotation to minimize wastage.
- Manage the Café Team, ensuring they always work to the expected standards.
- Adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate.
- Train Café Team in preparing the full menu and front-of-house staff in preparing drinks and ready-to-eat foods to the required standard.
- Set and maintain high standards for the Café Team regarding punctuality, attendance, attitude, cleanliness, and hygiene, including a regular deep clean schedule.
- Maintain well-organized and easy-to-access Café and storage areas.
- Handle guest concerns regarding the Café in the absence of the Café Manager.
- Participate in regular staff meetings and training as required.
Requirements
- Minimum of High School Diploma or equivalent required.
- Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience).
- One (1) year of leadership experience preferred.
- Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment.
- Ability to lead, motivate and empower Team Members.
- Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
- Willingness to take initiative.
- Excellent interpersonal and communication skills.
- Ability to recognize problems and problem-solve.
- Ability to set goals and convert plans into action.
- Ability to see patterns in performance and strategize solutions.
- Exercise good judgment in decision-making.
- Ability to be open to feedback and self-improvement.
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
- Serve as a role model by demonstrating and upholding Urban Air policies and standards.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast-paced environment with distracting conditions.
- Move about facility and stand for long periods of time.
- Lift and carry up to 30 lbs.
Skills
- Food preparation
- Food service
- Team leadership
- Communication
- Problem-solving
- Goal setting
- Strategic thinking
- Judgment
- Accountability
- Professionalism
Location
- Urban Air Austin (South)
Work Type
- Full-time
Experience Level
- 6 months to 1 year of food and beverage experience
- 1 year of leadership experience preferred
Education Level
- High School Diploma or equivalent
- Some College preferred
About the Company
- Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment.
- The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world.
- Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Equal Opportunity
- Urban Air Austin (South) is an equal opportunity employer.