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About the Role
The Party Coordinator serves as the first point of contact, working with guests to design food, drink, and attraction packages for various group events, including parties, church events, sports groups, and corporate team building.
Responsibilities
- Respond to all leads in a timely fashion (same to next business day).
- Book sales three (3) months in advance.
- Ensure the customer experience is excellent.
- Resolve conflict quickly and fairly.
- Sell fun and work with the Park Team to deliver an excellent guest experience for all groups.
- Achieve 100% guest satisfaction.
- Build relationships through positive energy and a "You Got It" attitude to drive repeat business and referrals.
- Enthusiastically represent Urban Air and its offerings to guests.
- Sell amazing party packages and follow up with guests to ensure expectations were exceeded.
- Work with the Leadership Team to drive financial results.
- Maintain a well-maintained, safe, secure, and sanitary environment.
- Address needs, share ideas, and assist team members as required.
Requirements
- Must love working in a fast-paced, multi-faceted Family Entertainment scene.
- Must be outgoing and personable with excellent verbal and written communication skills.
- Must love talking to and selling value-add to customers.
- Must have the ability and willingness to resolve conflict quickly and fairly.
- Must be able to represent Urban Air with fun and energy.
- Must be able to work Saturday, Sunday and/or evening shifts during the week.
Skills
- Sales
- Customer Service
- Communication
- Conflict Resolution
- Relationship Building
- Energy
- Enthusiasm
Location
- Austin (South)
Work Type
- Full-time
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment.
- The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world.
- Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Equal Opportunity
- Urban Air Austin (South) is an equal opportunity employer.