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About the Role
The Solution Sales Executive will oversee market success of ServiceNow's CRM & Industry Workflows products, which are built on our market leading Service Management platform. These products create a single source of truth that allows enterprise processes to execute with uniform information. Join us to put AI to work for people.
Responsibilities
- Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis.
- Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for Central.
- Arrange and conduct initial Executive and CxO discussions and positioning meetings.
- Collaborate with Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM & Industry Workflows solution.
- Act as a trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow platform.
- Collaborate with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects.
- In partnership with assigned Account Executive and Solution Consultant, present our CRM & Industry Workflows offering directly to prospects, customers, partners and at industry events and seminars.
- Support the regional ServiceNow partner channels to drive an effective customer experience.
- Articulate customer success strategies to the field in order to streamline and standardize Platform presentations and value proposition.
- Provide sales and partner eco-system sales enablement.
- Qualify prospects and develop new sales opportunities and ongoing revenue streams with limited support from inside sales.
- Manage the sales process and opportunity closure.
- Conduct ongoing account management to ensure customer satisfaction and drive additional revenue streams.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years knowledge on return on investment of specialty solutions area to lead solution win.
- Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor.
- An understanding of the CRM or CX solution-related business processes.
- Able to thrive in a fast paced, growing, deadline driven environment.
- Willingness to go above and beyond to win in the market against stiff competition.
- Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences.
- Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system.
- Regional travel required.
Skills
- Excellent communication and presentation skills in Japanese and English.
Location
- APAC - Asia Pacific
Work Type
- Flexible
Experience Level
- 5+ years
About the Company
- ServiceNow is the AI control tower for business reinvention.
- Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
- We approach our distributed world of work with flexibility and trust.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest and conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
- All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.